1. carlos12001's Avatar
    Hello, l would just like to share my experience this week. I upgraded my 928 to an ICON - and they gave me a $25 gift card for the app store and a bunch of gameloft games for free. Awesome. Anyway, so yesterday I decide to go to a MS store for the first time because I was having some little troubles with my surface pro 2 i5 64gb so I wait for 15 minutes and get called up to the tech, she asked what was up, I told her, and she proceeded tell me that they were going to upgrade me to a surface pro 3 128gb i5, so in about 45 minutes I walked with a brand new one. I couldn't believe it! I'm sorry if I come off as bragging, but I had to share it on this forum. Long live MS!!!
    07-13-2014 04:41 PM
  2. Crasstoe's Avatar
    Do you pay monthly or something for your Surface? Fail to see why they would upgrade you for free (Its never free!).

    Lucky b-stard! I'm not at all jealous...
    Guytronic, ven07 and TechFreak1 like this.
    07-13-2014 04:42 PM
  3. carlos12001's Avatar
    Do you pay monthly or something for your Surface? Fail to see why they would upgrade you for free (Its never free!).

    Lucky b-stard! I'm not at all jealous...
    No monthly payments for me buddy, they said that there were no sp2's there, so they hooked me up. I read somewhere on this forum that the same happened to someone else.
    ven07 likes this.
    07-13-2014 05:07 PM
  4. anon(5445874)'s Avatar
    I had this happen with my original pro, they just gave me a pro 2
    07-13-2014 05:16 PM
  5. Dave Bhullar's Avatar
    No monthly payments for me buddy, they said that there were no sp2's there, so they hooked me up. I read somewhere on this forum that the same happened to someone else.
    How old was your sp2? I wonder if I can do the same with my sp1
    ven07 likes this.
    07-13-2014 05:18 PM
  6. DER1996's Avatar
    Now that is good PR , and a hell of a luck ;) hope you enjoy it
    ven07 likes this.
    07-13-2014 05:29 PM
  7. winboy's Avatar
    You lucky dog!!!
    07-13-2014 06:27 PM
  8. carlos12001's Avatar
    How old was your sp2? I wonder if I can do the same with my sp1
    It was bought in January, so 7 months. It was within the one year warranty, also, I got it second hand and they didn't care.
    Dave Bhullar and ven07 like this.
    07-13-2014 06:28 PM
  9. carlos12001's Avatar
    I don't think they make the sp2 anymore, I believe they're trying to clear out the stock online.
    07-13-2014 06:30 PM
  10. Guytronic's Avatar
    07-13-2014 06:30 PM
  11. carlos12001's Avatar
    So what's the deal with wifi on the icon? Mine is not great.
    07-14-2014 11:52 AM
  12. AwesomeLewis24's Avatar
    I would literally walk in to a Microsoft Store with a cardboard replica SP2 and be like "Aw yeah, my screen ain't turning on" and they'll be like "Sure! Have this!" and they give me a free SP3.

    #ThatWontEverHappenInRealLifeWaaaaaaaa
    07-14-2014 12:20 PM
  13. carlos12001's Avatar
    Well I wish there was a MS store in the UK. I have an issue with BT and Wifi on my SP2 - annoying! Think I will contact customer support tomorrow, hope they give me a SP3!
    They just might, but don't worry, you'll have a new batch of issues on the sp3.
    07-14-2014 04:07 PM
  14. jleebiker's Avatar
    I wonder if this would work with my daughter's original Surface? Hmm...
    07-14-2014 04:14 PM
  15. carlos12001's Avatar
    I wonder if this would work with my daughter's original Surface? Hmm...
    Still under warranty?
    07-14-2014 04:19 PM
  16. TechFreak1's Avatar
    Now, that is what i call customer service. You wouldn't get that over here, probably get couple of forms thrusted to you and then wait a few months for a faulty unit... I kid :P, we don't have MS stores here.

    But seriously most companies don't give two hoots about customer service.
    ven07 likes this.
    07-15-2014 11:36 AM
  17. Blacklac's Avatar
    Damn, time to find a broken Pro 2 for a steal... Lol
    07-15-2014 02:46 PM

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