Hello, l would just like to share my experience this week. I upgraded my 928 to an ICON - and they gave me a $25 gift card for the app store and a bunch of gameloft games for free. Awesome. Anyway, so yesterday I decide to go to a MS store for the first time because I was having some little troubles with my surface pro 2 i5 64gb so I wait for 15 minutes and get called up to the tech, she asked what was up, I told her, and she proceeded tell me that they were going to upgrade me to a surface pro 3 128gb i5, so in about 45 minutes I walked with a brand new one. I couldn't believe it! I'm sorry if I come off as bragging, but I had to share it on this forum. Long live MS!!!