Microsoft has been very good to me this week.

[carlos12001]

Hello, l would just like to share my experience this week. I upgraded my 928 to an ICON - and they gave me a $25 gift card for the app store and a bunch of gameloft games for free. Awesome. Anyway, so yesterday I decide to go to a MS store for the first time because I was having some little troubles with my surface pro 2 i5 64gb so I wait for 15 minutes and get called up to the tech, she asked what was up, I told her, and she proceeded tell me that they were going to upgrade me to a surface pro 3 128gb i5, so in about 45 minutes I walked with a brand new one. I couldn't believe it! I'm sorry if I come off as bragging, but I had to share it on this forum. Long live MS!!!

 

[Crasstoe]

Do you pay monthly or something for your Surface? Fail to see why they would upgrade you for free (Its never free!).

Lucky b-stard! I'm not at all jealous...

 

[carlos12001]

Do you pay monthly or something for your Surface? Fail to see why they would upgrade you for free (Its never free!).

Lucky b-stard! I'm not at all jealous...

No monthly payments for me buddy, they said that there were no sp2's there, so they hooked me up. I read somewhere on this forum that the same happened to someone else.

 

[anon(5445874)]

I had this happen with my original pro, they just gave me a pro 2

 

[Dave Bhullar]

No monthly payments for me buddy, they said that there were no sp2's there, so they hooked me up. I read somewhere on this forum that the same happened to someone else.

How old was your sp2? I wonder if I can do the same with my sp1

 

[DER1996]

Now that is good PR , and a hell of a luck hope you enjoy it

 

[winboy]

You lucky dog!!!

 

[carlos12001]

How old was your sp2? I wonder if I can do the same with my sp1

It was bought in January, so 7 months. It was within the one year warranty, also, I got it second hand and they didn't care.

 

[carlos12001]

I don't think they make the sp2 anymore, I believe they're trying to clear out the stock online.

 

[Guytronic]

Thread rated E=Excellent

 

[carlos12001]

So what's the deal with wifi on the icon? Mine is not great.

 

[AwesomeLewis24]

I would literally walk in to a Microsoft Store with a cardboard replica SP2 and be like "Aw yeah, my screen ain't turning on" and they'll be like "Sure! Have this!" and they give me a free SP3.

#ThatWontEverHappenInRealLifeWaaaaaaaa

 

[carlos12001]

Well I wish there was a MS store in the UK. I have an issue with BT and Wifi on my SP2 - annoying! Think I will contact customer support tomorrow, hope they give me a SP3!

They just might, but don't worry, you'll have a new batch of issues on the sp3.

 

[jleebiker]

I wonder if this would work with my daughter's original Surface? Hmm...

 

[carlos12001]

I wonder if this would work with my daughter's original Surface? Hmm...

Still under warranty?

 

[TechFreak1]

Now, that is what i call customer service. You wouldn't get that over here, probably get couple of forms thrusted to you and then wait a few months for a faulty unit... I kid , we don't have MS stores here.

But seriously most companies don't give two hoots about customer service.

 

[Blacklac]

Damn, time to find a broken Pro 2 for a steal... Lol