1. Kristoffer Newsom's Avatar
    Just bought a refurb surface 2 on the advice of an article here, good site - and seems like a great device, but NOTHING WORKS. When setting it up, I couldn't use my Microsoft account, it made me create a local account instead. When I logged in, I tried to check for updates, but that didn't work. Activating windows? Nope. Try again later. Store? NO connection. I'm utterly cut off. I have internet, I can get on IE and read this page, but I can't install apps or do much of anything because I'm totally disconnected from MSoft. Pretty bummed. Any advice? I've tried searching but have not been able to come up with any useful info so far.

    TIA,
    Kris
    09-02-2014 11:13 PM
  2. Luffy Lau's Avatar
    Refund
    09-02-2014 11:25 PM
  3. Kristoffer Newsom's Avatar
    Got Windows to activate by changing the date and time manually to be correct. ...still won't connect to store or update. SMH.
    Cobb likes this.
    09-02-2014 11:32 PM
  4. hotphil's Avatar
    Sounds bizarre. I'd hard reset it to clear any crap out and then if it won't join a network/let you use a MS account during the setup, time for a refund.
    They are great when they work though.
    xandros9 likes this.
    09-02-2014 11:34 PM
  5. Kristoffer Newsom's Avatar
    Got my MS account on! Once date and time was manual, that solved that and the windows activation. FINALLY after several dozen tries I got a firmware update to come up in windows update. Downloading now, hopefully that'll solve the issues. Bought two of these for my small business, hope my partner doesn't go through the same trouble tomorrow...
    exkerZ and HeyCori like this.
    09-02-2014 11:39 PM
  6. Kristoffer Newsom's Avatar
    LOL - took forever to dl that firmware update, and when it finally finished and I hit "restart", it said, "Installing update 1 of 70" - woooow, SEVENTY?? yikes. Well fingers crossed - I think I may have found the culprit!

    Can't wait to put this thing to use, gorgeous screen and hardware.
    Laura Knotek and Cobb like this.
    09-03-2014 12:08 AM
  7. Laura Knotek's Avatar
    LOL - took forever to dl that firmware update, and when it finally finished and I hit "restart", it said, "Installing update 1 of 70" - woooow, SEVENTY?? yikes. Well fingers crossed - I think I may have found the culprit!

    Can't wait to put this thing to use, gorgeous screen and hardware.
    I hope you got it sorted and everything will work now.
    xandros9 likes this.
    09-03-2014 12:19 AM
  8. Kristoffer Newsom's Avatar
    Restarted about a half dozen times, following the massive download and installation. BSOD, then restarted, then installed updates, then restarted. Battery wasn't charging, had the little red x next to the icon. Restarted, that went away. Went back to updates, it says there are more, I click details, then download and install. Says it's downloading but the progress bar isn't really moving. ...and I've got 45MB/sec internet. One of the ones it's trying to download and install says that I need it to get future updates. Will update as things progress, I'm going to bed now. Fingers crossed that it'll do what it's supposed to eventually while I'm asleep.

    Edit - had to send an email, so I checked on the download - it's progressing!! I think this thing might be coming back to life. :) :) Absolutely love the hardware, it's simply gorgeous.
    Last edited by Kristoffer Newsom; 09-03-2014 at 02:21 AM.
    Laura Knotek likes this.
    09-03-2014 02:05 AM
  9. trance56's Avatar
    It's a pain to setup. I ran into the same problems.
    09-03-2014 06:56 AM
  10. Kristoffer Newsom's Avatar
    After all that, the battery won't charge. Totally rethinking this purchase.
    09-03-2014 08:53 AM
  11. Kristoffer Newsom's Avatar
    ...and when I say the battery won't charge, I mean it won't stay ON when I pull the power cable.
    09-03-2014 08:57 AM
  12. exkerZ's Avatar
    A restart might work. And if it doesnt, although i know you worked hard to finally get the updates, a refresh can help also.

    Posted via Windows Phone Central App
    PAC757 likes this.
    09-03-2014 01:29 PM
  13. xandros9's Avatar
    this entire adventure makes me think its a defective unit
    Laura Knotek, HeyCori and Cobb like this.
    09-03-2014 02:25 PM
  14. Cobb's Avatar
    Yeah, its a fustercluck to update and reboot in the right order. Theres quite a few updates as it goes from 8 to 8.1 to all the firmware, office rt and such. Lots of reboots fixes the little problems til it can install all the updates.

    Is the white band on the power cord illuminated? Is the wall wart warm? Have you tried flipping it around so the cord sticks up and the white band is near the bottom? Is the surface warm to the touch or hot?
    09-03-2014 05:36 PM
  15. philhachey's Avatar
    Lol... I had the same date/time problem with my daughters sp3. I was so mad that it seemed like the device wouldn't work for anything. I ended up setting I to one of the other time servers.... The Microsoft one seemed messed up for some reason.

    Good luck
    Laura Knotek likes this.
    09-03-2014 05:48 PM
  16. xpien's Avatar
    Check date / time
    09-03-2014 05:59 PM
  17. RajeevT's Avatar
    Check date / time
    Did you go through the thread and read the OP's posts?

    @Kristoffer: A full reset is the first thing I'd have done when buying a refurbed/second hand device, especially before spending all that time updating. If you still have problems try that as a last-ditch effort before asking for a refund.
    09-03-2014 07:31 PM
  18. badr0b0t's Avatar
    surface 2 will not get you anywhere even if you got it to work. windows RT won't take any legacy windows program. You're at the mercy of Windows store.
    I got brand new Surface 1 before but returned it the next day. I got an ASUS T100 transformer book instead that runs full windows 8.1 with office out of the box.
    RT is just for facebooking and other social apps. Nothing much you can install on it.
    09-03-2014 11:01 PM
  19. Kristoffer Newsom's Avatar
    Tried doing a full reset, it said there was something missing and couldn't do it. I'm sending this unit back for an exchange - I bought two of them on fleabay, one for my business partner and one for me - and one gave me all of these problems (by the way, thanks everyone for all the tips, I've tried every singe idea and this thing is till FUBAR). ...the OTHER one seems to have been relatively trouble-free, though getting all the updates installed and rebooted several times was a little bit of a hassle. It's currently sitting next to my keyboard playing "Longmire" on Netflix while I type this. :p

    Gotta say, this is a wonderful device when it works. I also noticed that these have since gone up to 299 from 279 on the 'bay. Glad I snagged 'em when I did!
    09-04-2014 10:31 AM
  20. Kristoffer Newsom's Avatar
    surface 2 will not get you anywhere even if you got it to work. windows RT won't take any legacy windows program. You're at the mercy of Windows store.
    I got brand new Surface 1 before but returned it the next day. I got an ASUS T100 transformer book instead that runs full windows 8.1 with office out of the box.
    RT is just for facebooking and other social apps. Nothing much you can install on it.
    I bought it for taking notes in meetings, making basic sketches, browsing the internet, writing emails, reading PDF documents, listening to music and watching Netflix. ...dunno why I'd want a tablet to run legacy apps. I've got a laptop and a desktop to do stuff like that.
    exkerZ, RajeevT and iampwd like this.
    09-04-2014 10:33 AM
  21. exkerZ's Avatar
    I bought it for taking notes in meetings, making basic sketches, browsing the internet, writing emails, reading PDF documents, listening to music and watching Netflix. ...dunno why I'd want a tablet to run legacy apps. I've got a laptop and a desktop to do stuff like that.
    Perfect response! I applaud your graciousness.

    Posted via Windows Phone Central App
    Kristoffer Newsom likes this.
    09-04-2014 12:19 PM
  22. RajeevT's Avatar
    Perfect response! I applaud your graciousness.
    I do too. Why do people assume that the person who bought something did not do their homework and then proceed to provide unsolicited advice? If someone asks how to get something to work the default reply shouldn't be to berate their choice and essentially tell them that they did not have the brains to choose the right device for their own needs.

    Gotta say, this is a wonderful device when it works. I also noticed that these have since gone up to 299 from 279 on the 'bay. Glad I snagged 'em when I did!
    I hope you get a problem-free replacement soon so you can enjoy both devices and get the most out of them.
    exkerZ and Kristoffer Newsom like this.
    09-04-2014 07:30 PM
  23. Tom87's Avatar
    Glad you are getting a replacement. I've had my Surface 2 for a couple of weeks now and it's a fantastic device. I use mine for viewing Netflix, Plex and Youtube (MetroTube), reading the news and sport, browsing the web (IE is fantastic), as a Kindle, and of course working within Office. I was typing a load of emails on Outlook last night (with the type cover) and it just works brilliantly.

    Anyway, I hope you get your replacement S2 sorted. Shout up on here if you need any help or advice.

    Tom
    Kristoffer Newsom likes this.
    09-05-2014 04:45 AM
  24. Coreldan's Avatar
    Got my MS account on! Once date and time was manual, that solved that and the windows activation. FINALLY after several dozen tries I got a firmware update to come up in windows update. Downloading now, hopefully that'll solve the issues. Bought two of these for my small business, hope my partner doesn't go through the same trouble tomorrow...
    I had the same problem with my new Surface Pro 3, no idea why it fetched the date and time so wrong, it was off by 1 months and as a result nothing worked, much like you describe.
    09-05-2014 05:24 AM
  25. Kristoffer Newsom's Avatar
    Thanks everyone - yeah, called Microsoft and they're going to send me a new one, no trouble at all. Hopefully it'll get here quick. :D

    My wife has a a brand spanking new iPad from her work, and I can tell she's got a touch of the jelly for my new work tablet. :p Side-by-side apps is pretty freakin' amazeballs.
    09-05-2014 12:01 PM

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