I have just paired my Surface 3's pen. When I open the Surface app to adjust the sensitivity (or turn off the windows button and adjust the audio), I am greeted with the message "The Surface app could not connect to the pen device. There may be a problem with device metadata or drive may be open by another application. From the Start screen type Devices, tap or click Devices and Printers, then tap or click Refresh 3 times (circular arrow next to search box)."
I can click the eraser to open OneNote and take screenshots, apps let me erase by pressing the erase button; but, I can't change sensitivity or anything from the app. I have tried unpairing and repairing the pen, restarting my Surface, reinstalling the Surface app, and installing the drivers.
What can I do to fix this?
Also, I did do a fresh install of Windows 10 and do a fresh install of all of the drivers from Microsoft's support page.
(See my next post for how it was solved)
I can click the eraser to open OneNote and take screenshots, apps let me erase by pressing the erase button; but, I can't change sensitivity or anything from the app. I have tried unpairing and repairing the pen, restarting my Surface, reinstalling the Surface app, and installing the drivers.
What can I do to fix this?
Also, I did do a fresh install of Windows 10 and do a fresh install of all of the drivers from Microsoft's support page.
(See my next post for how it was solved)
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