Time for more discounts! Shop all the best Cyber Monday deals NOW

09-10-2020 10:56 AM
30 12
tools
  1. Joshua Fisher2's Avatar
    Please giving me some hope here!! They are saying not shipping until release date!! Whats the point of pre-ordering just to have to wait until next week to get it after the release date?!?!? Microsoft customer service sucks you know what!!! They acted like they did not even know about the device being release. Must have been out of states but still.
    09-08-2020 02:54 PM
  2. alodar101's Avatar
    Please giving me some hope here!! They are saying not shipping until release date!! Whats the point of pre-ordering just to have to wait until next week to get it after the release date?!?!? Microsoft customer service sucks you know what!!! They acted like they did not even know about the device being release. Must have been out of states but still.
    Who is they?

    My experience with surface... and that's at least 1 per year.? Sometimes 2... puts it in my hands on Thursday. I've pre-ordered every device and they Habs never missed a Release day. Don't call support.? They do not know.

    Most of my preordered surfaces arrive before I get shipping confirmation.
    09-08-2020 04:50 PM
  3. eallan's Avatar
    Nothing from me yet, no status change from my August 12th preorder.

    Nothing on FedEx or UPS tracking sites either.
    09-08-2020 05:23 PM
  4. Polychrome's Avatar
    I admit I'm kinda fidgety on this for different reasons.... I put the thing on my debit card (for which I had to arrange with the bank previously), and while they authorized it right away, they didn't debit the money immediately. My bank is a little on the paranoid side (which probably isn't a bad thing). So now I'm worried it'll fail and I'll lose my place in "line", whatever that is.

    Here's hoping my preorder stays a preorder.
    09-08-2020 05:57 PM
  5. jnjroach's Avatar
    Every Surface I've preordered has been this way - usually got FedEx Tracking the night before delivery
    09-08-2020 06:06 PM
  6. Polychrome's Avatar
    So you're saying it's probably going to be overnight rather than the usual 2-day shipping you typically see for phones?
    09-08-2020 06:16 PM
  7. brau0303's Avatar
    Well, I have no past exp with pre-ordering any Surface branded products, I know my past several Note's all arrived early. I guess everyone manages the process their own way. Only time will tell how this will play out.. All I can say is the waiting is hard. :)

    Cheers,
    BR
    09-08-2020 06:43 PM
  8. brau0303's Avatar
    Charge just hit my CC, no other activity yet.

    Cheers,
    BR
    09-08-2020 07:10 PM
  9. mutant 9's Avatar
    Same just got charged as well
    09-08-2020 08:28 PM
  10. Scienceguy Labs's Avatar
    Did anyone here order through AT&T? Still saying order in progress with a delivery date on the 10th.
    09-08-2020 09:50 PM
  11. brau0303's Avatar
    Did anyone here order through AT&T? Still saying order in progress with a delivery date on the 10th.
    I ordered from AT&T, I have a tracking # FedEx (Label Created) status. Shows as expected del 09/10.

    **Update** It looks like these are going out (at least the FedEx ones) "Standard Overnight" rather than the normal 2 day service.

    Cheers,
    BR
    Last edited by brau0303; 09-09-2020 at 07:30 AM.
    Scienceguy Labs likes this.
    09-09-2020 01:15 AM
  12. tgp's Avatar
    I ordered from AT&T, I have a tracking # FedEx (Label Created) status. Shows as expected del 09/10.
    I have never preordered from AT&T specifically, but I have preordered in the past. It is not uncommon for a shipping label to be created early, or even on time when the product will be late. It'll show up in tracking as being created with a projected delivery date, but of course the delivery is dependent on when it actually ships.

    Another note here: over the years I have preordered a few items. I have followed the release of many more. Besides maybe the iPhone releases, almost none pull off perfectly. I remember specifically when Google dropped the Nexus 4 in November 2012. I was one of the preorderers. The forums were filled with trash talking when the original shipment did not go as smoothly as hoped. There was even a forum where people were posting the minute they placed the order, and comparing it to when the shipping labels were showing up in the system. This of course was followed with comments like, "I submitted my order 7 minutes before you did, but my shipping label is not yet active, and yours is! I'm never buying a Nexus phone again! I'm switching to iPhone (or Samsung Galaxy S?, or this, or that, anything but Nexus!)."

    While this thread isn't toxic like that, I say "Relax everyone!" We've been waiting for the Surface Phone for 5(?) years! Is another day or two really going to hurt? Distribution is a huge undertaking. Only Apple, and maybe Samsung, do this year after year and have become proficient at it. Microsoft, as well as most other tech companies, are not experts at logistics related to distributions, much of which is out of their hands anyway. Yes, they are the largest corporations on Earth, but they still have weak spots. Hang on; it'll arrive!
    09-09-2020 04:26 AM
  13. brau0303's Avatar
    Well, I can only speak for myself. I am excited whenever I have a new device inbound and the waiting is always challenging.
    I know others feel similarly. We come here and cheer each other on and up during this time. we share in the excitement and the wait.
    I really did not expect to see much change during the wee hours but often in the moving and shaking of large supply chain
    and other businesses some of the most interesting stuff happens while we are sleeping.

    Cheers,
    BR
    Scienceguy Labs likes this.
    09-09-2020 06:41 AM
  14. jnjroach's Avatar
    So you're saying it's probably going to be overnight rather than the usual 2-day shipping you typically see for phones?
    Yes, that is how my Pro X, my Surface Go, SB2, SP2017, SP4, SP3, SP2, S2 and S-RT were all delivered
    09-09-2020 09:55 AM
  15. Dan12R's Avatar
    I received an email this morning that my order has shipped and I have a FedEx tracking number. It's showing an estimated delivery of tomorrow. Travel history just shows that the shipment has been created. FedEx hasn't gotten a hold of it yet. But with the way shipping works, given that they're showing a delivery date of tomorrow, as long as FedEx gets it in their hands today, it'll be here tomorrow. And given that it's still early in the day, I'm not surprised that it hasn't been picked up yet.

    This track record is a large part of why I ordered through the Microsoft Store and not Best Buy. The Bing rewards points are another big reason. I should get a tidy sum for that purchase.

    Also, for what it's worth, I've pre-ordered plenty of stuff from the Microsoft Store. They've never failed to get me the item on launch day. Some times it does take an interesting route. I believe they shipped me the Band 2 right from the factory in China. Still arrived on launch day when it had to deal with customs. Xbox One X also arrived on launch day but from a US distribution location. It looks like my Surface Duo is coming from a US distribution location.

    They do tend to go with next day air (NDA) for pre-orders. I'm not sure if it's because they're worried some people may accidentally get their items before launch day if they didn't or why that is. But it is what it is and as a result, I should get my device tomorrow.
    Last edited by Dan12R; 09-09-2020 at 10:32 AM. Reason: Additional content
    jmbCodeWriter likes this.
    09-09-2020 10:23 AM
  16. Polychrome's Avatar
    Okay, so it's looking like the people who already were charged are on AT&T. I'll keep an eye on my bank account later tonight then.
    09-09-2020 12:18 PM
  17. lordcpaq's Avatar
    still in process for mine hope the status changes soon! ordered on at&t
    09-09-2020 12:49 PM
  18. alodar101's Avatar
    for those still waiting... check your status online. had the ability to cancel gone away? if so.. them it's in shipping it behind.

    several people have mentioned this... with surface shipments, they are usually 12-24 hours behind in notifications. fedex notifications often times appear just before delivery. in some cases.. after. if your credit card had been charged, it usually means it's on the ground at the shipper, in the US. Your card most likely will not be charged while still in China.

    for the last 5 years, and 8 surfaces, for me... the trigger has been the removal of the cancel option
    09-09-2020 12:54 PM
  19. mutant 9's Avatar
    Got my shipment tracking this morning. Delivery tomorrow via FedEx. Very excited .
    09-09-2020 01:20 PM
  20. Scienceguy Labs's Avatar
    Ordered the 256 Gb model through AT&T. Still no change in order. Still says "In Progress". A member over at XDA said he called AT&T about his order, which was the same as mine, and was told that the 256Gb model was on back order through AT&T. Just cancelled my order. I'll just wait for the reviews to hit and revisit buying one later. I hope everybody gets theres on time.
    09-09-2020 01:59 PM
  21. jmbCodeWriter's Avatar
    Last post I can see is @1259pm - any info update 730pm EST?

    My order status remains "pending," no email notification, no FedEx or UPS account updates either... The charge has been posted to my credit card.

    I have appointment tomorrow until mid pm, can't cancel... Does delivery require a signature? Am like Daniel Rubino, "I've waited a long time for this device..." and I don't want to miss a thing!

    Any one else "flying blind" ???



    Update! Sept 9, 2020 - 930 pm

    Just received email, item has shipped! UPS to deliver tomorrow by 900pm. To compound the appointment issue, I live 10 miles from the nearest town and must monitor all deliveries. UPS does know "where my house is" :-)

    This info does help me plot scheduling strategies with adjustments... hope all pre-order persons have a positive experience!
    Last edited by jmbCodeWriter; 09-09-2020 at 09:38 PM.
    Scienceguy Labs likes this.
    09-09-2020 07:35 PM
  22. SashaSolitaire's Avatar
    Mine shipped. Got the notification about 3 hours ago. FedEx had picked it up around 4 PM from Louisville, KY. Expected tomorrow. FYI, got the 256GB model from the MS store
    09-09-2020 07:45 PM
  23. alodar101's Avatar
    ms account still shows preorder. no email notification. bank doesn't show a charge yet. but, I have a FedEx account, so I looked it up.... picked up already and will be delivered tomorrow...

    am example on why we shouldn't get too excited when the dues and promises don't love up
    09-09-2020 08:38 PM
  24. alodar101's Avatar
    it shipped at 11 am this morning. the site still hasn't updated.... so.. no one should panic
    09-09-2020 08:48 PM
  25. anon(9740454)'s Avatar
    AT&T 256GB model and just got an email saying that it would be delivered October 10th.... sad 😥
    09-09-2020 09:33 PM
30 12

Similar Threads

  1. Grab September's Patch Tuesday update now
    By WindowsCentral.com in forum Windows Central News Discussion & Contests
    Replies: 0
    Last Post: 09-08-2020, 02:00 PM
  2. You can see Crysis Remastered with ray tracing running on an Xbox One X
    By WindowsCentral.com in forum Windows Central News Discussion & Contests
    Replies: 0
    Last Post: 09-08-2020, 12:11 PM
  3. Listen to the Avantree Bluetooth headphones on sale for $135
    By WindowsCentral.com in forum Windows Central News Discussion & Contests
    Replies: 0
    Last Post: 09-08-2020, 09:20 AM
  4. Score the best price yet on the Beats Solo Pro noise-cancelling headphones
    By WindowsCentral.com in forum Windows Central News Discussion & Contests
    Replies: 0
    Last Post: 09-08-2020, 08:42 AM
  5. The fast WD Black 4TB hard drive has dropped to $150 today only
    By WindowsCentral.com in forum Windows Central News Discussion & Contests
    Replies: 0
    Last Post: 09-08-2020, 07:30 AM
LINK TO POST COPIED TO CLIPBOARD