1. aerial52's Avatar
    Hey,
    So I plugged in my Samsung s5 to my 2-week-old Surface Pro 3 to transfer some music for the gym. I transfered am album to the sd card of the phone and after the 3rd song a notice appeared "Unable to Transfer x Song" so I clicked ok and it went back to transferring and it didn't seem to be progressing so I cancelled the job. It was cancelling and seemed fine and then the laptop went off completely.

    Since it went off I can not turn it back on. It was charging when this happened, battry was low about an hour before so I plugged in and continued working. So its definitely not the battery.

    I tried the obvious two button shut down and held the power button continuously with no sign of powering on.

    Anyone have any idea what this could be? The s5 that I plugged in is 6-weeks old and I'm doing a scan now to see if anything is wrong with it but I doubt the faultimate is with the phone.

    Would this be related to flash or something?

    Thanks
    08-03-2014 02:58 PM
  2. Maaz Mansori's Avatar
    I had a similar problem with my Surface Pro (first generation). Try doing the 2-button shutdown. Press and hold the power button for 30 seconds, then press and hold the volume and power button for at least 15 seconds. Wait 10 seconds, then try turning it back on.
    08-03-2014 03:05 PM
  3. aerial52's Avatar
    I had a similar problem with my Surface Pro (first generation). Try doing the 2-button shutdown. Press and hold the power button for 30 seconds, then press and hold the volume and power button for at least 15 seconds. Wait 10 seconds, then try turning it back on.
    Thank you for your reply. I did try this and had no success. Not a single change to the screen which is black by the way, as if it turned off immediately after the screen freeze. So the tablet appears to be off right now and will no turn on.

    What exactly happened your SP when you plugged in your usb? Or was it very different from my scenario?
    08-03-2014 03:33 PM
  4. JTDraper's Avatar
    Press and hold the volume-down button while you press and release the power button on your Surface. When the Surface logo appears, release the volume button.
    rdubmu likes this.
    08-03-2014 03:44 PM
  5. aerial52's Avatar
    Press and hold the volume-down button while you press and release the power button on your Surface. When the Surface logo appears, release the volume button.
    Nothing. Is there an order of which but to press first and for how long? Thank you
    08-03-2014 03:49 PM
  6. rdubmu's Avatar
    Press and hold the power button, at the same time press and hold the volume down button, after about 30 seconds release the power button while still pressing the volume down button.


    Sent from my Surface Pro 3 using Tapatalk
    08-03-2014 05:02 PM
  7. aerial52's Avatar
    False alarm the charger doesn't work upside down I just figured it out. Sorry lol
    08-03-2014 05:10 PM
  8. rdubmu's Avatar
    The SP3 chargers works both ways.

    Sent from my Surface Pro 3 using Tapatalk
    08-03-2014 05:12 PM

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