09-08-2015 09:26 AM
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  1. khador's Avatar
    Received my Surface Pro 3 today and noticed that the fan seems to run constantly when powered on and connected to the AC. I was expecting the device to be quiet, but it's a lot louder than my other laptops, I'm really quite disappointed with it.

    Is anyone else having this issue?
    06-20-2014 11:47 PM
  2. SeeVuPlay's Avatar
    No issues with mine at all
    06-21-2014 12:04 AM
  3. Fred Mertz's Avatar
    Received my Surface Pro 3 today and noticed that the fan seems to run constantly when powered on and connected to the AC. I was expecting the device to be quiet, but it's a lot louder than my other laptops, I'm really quite disappointed with it.

    Is anyone else having this issue?
    I will gladly take that noisy SP3 off your hands so that you can get some peace and quiet. Gimme!
    06-21-2014 12:29 AM
  4. Cleavitt76's Avatar
    The fan on mine ran a bit here and there, but it eventually quieted down. If it continues and a reboot doesn't fix it then it could be a few things...

    1) It's doing some initial setup work in the background like syncing your OneDrive, importing music, downloading/installing updates, etc. Leave it plugged in and disable sleep mode overnight so it can do whatever it might be trying to do.
    2) There is a program that is behaving badly or stuck in a loop. Check task manager to find out what is making your device so busy.
    3) It's defective in some way. Mine has been dead silent once I got past all the initial syncing/downloads/setup.

    If you have only had it out of the box for a few hours then #1 is very likely.
    Laura Knotek likes this.
    06-21-2014 12:33 AM
  5. cdf3's Avatar
    It's a good chance it may have been doing some updates in the background.
    It's set by default to download and install updates automatically in the background.
    I changed mine so that it will check for them, but allow me to choose if and when I wish to download them.
    When I chose to install the updates it found, I notice my fan was on. After all updates have been installed, I haven't heard the fan since.
    06-21-2014 01:22 AM
  6. navierstokez's Avatar
    i have the same issue.

    mine actually overheated while doing the 26 updates... stuck on the firmware one.

    any thoughts?
    06-21-2014 02:41 AM
  7. smoledman's Avatar
    Early adopter-itis.
    06-21-2014 02:51 AM
  8. navierstokez's Avatar
    sounds like a trip to the ms store...
    06-21-2014 02:56 AM
  9. khador's Avatar
    Thanks for the replies guys, I did a refresh and am in the process of reinstalling everything.

    On a side note I have a problem after installing Visual Studio 2013, once installed the device can no longer go to sleep, it's not even an option under power settings. Looks like it may be something to do with the display driver, I'll have to research it tomorrow. Currently very frustrated, I have a Surface 2 (RT) and love it, but just not feeling it with this device.
    06-21-2014 04:02 AM
  10. khador's Avatar
    Huh well sleep issue is due to hyper-v, doesn't look like sleep mode is supported with hyper-v running. Should have researched it more I guess, main reason I picked the Surface Pro 3 up was to replace my MacBook as personal dev machine, not looking too promising right now. Guess I'll have to research some more and mull over my options.
    06-21-2014 04:27 AM
  11. BaritoneGuy's Avatar
    Huh well sleep issue is due to hyper-v, doesn't look like sleep mode is supported with hyper-v running. Should have researched it more I guess, main reason I picked the Surface Pro 3 up was to replace my MacBook as personal dev machine, not looking too promising right now. Guess I'll have to research some more and mull over my options.
    It is the connected standby stuff that is not supported with Hyper V at the moment. You could probably do some research to completely disable connected standby and go back to the normal power options which I bet would include sleep. I seem to recall someone doing this on their Dell tablet.

    As for the fans I suspect this is due to the fresh install and all the indexing that is required. I had it running a bit warm yesterday but it is all fine now.
    06-21-2014 07:01 PM
  12. thelern's Avatar
    Mine ran the fan a lot on the first boot up as it was sync my one drive with over 40 gigs on it after that it has not turned the fan on much at all
    06-21-2014 07:45 PM
  13. Edu001's Avatar
    Khador, I first ran windows update until cleared. Than I installed Office 2013, SQL server express 2014 with tools, VS2013 update 2, and Visio 2013 in that order. I rebooted, run windows update and rebooted again after each install. Everything is working perfectly. If you get stuck, start over.
    06-22-2014 06:15 AM
  14. thatdennis's Avatar
    I thought fan as in fanatic, guess I expected a person
    06-22-2014 02:06 PM
  15. khador's Avatar
    I think all the suggestions of initial setup were correct, my surface is running perfectly now, the fan rarely kicks on.

    Really happy with my purchase now ��
    06-22-2014 07:37 PM
  16. cdf3's Avatar
    Mine doesn't run constantly, but I do notice that the fan comes on a lot more than my Surface Pro 2 ever did.
    07-11-2014 03:06 AM
  17. danwanna's Avatar
    I am coming from a SP1 and then Helix. I heard the fan a lot on both of those; typically during Lync video conferences where I am talking/presenting/sharing video. My Helix sounded like it wanted to take off but my SP3 is totally silent.

    The only time I've heard the fans is during updates and when my monster Outlook archives were indexing. Very impressed so far.
    07-11-2014 10:13 AM
  18. mozman68's Avatar
    I haven't heard mine since the first day during setup...
    07-11-2014 10:27 AM
  19. cdf3's Avatar
    Streaming videos using Google Chrome will make my Surface Pro 3 run hot, and kick on the fan. I also have Chrome set to DPI. Not sure if that has something to do with it. It does fine when streaming vidoes using Internet Explorer.

    Sent from my SM-N900V using Tapatalk
    07-11-2014 10:42 AM
  20. photobriangray's Avatar
    Streaming videos using Google Chrome will make my Surface Pro 3 run hot, and kick on the fan. I also have Chrome set to DPI. Not sure if that has something to do with it. It does fine when streaming vidoes using Internet Explorer.

    Sent from my SM-N900V using Tapatalk
    Chrome is notorious for its ridiculous system burdens. Use IE.
    RajeevT likes this.
    07-12-2014 10:10 AM
  21. BaritoneGuy's Avatar
    Streaming videos using Google Chrome will make my Surface Pro 3 run hot, and kick on the fan. I also have Chrome set to DPI. Not sure if that has something to do with it. It does fine when streaming vidoes using Internet Explorer.

    Sent from my SM-N900V using Tapatalk
    Its probably using software decoding/rendering instead of the hardware. Not sure if there is a setting as I don't use chrome. I do know that with the modern version of IE or the video apps I can stream all day and it doesn't even get a bit warm.

    Hardware decoding is a lot easier on CPU which makes for a quiet and cool experience.
    07-12-2014 03:24 PM
  22. Intrepid00's Avatar
    Turning screen brightness up can so it and don't forget to take into account the ambient air.
    07-12-2014 09:08 PM
  23. RajeevT's Avatar
    Streaming videos using Google Chrome will make my Surface Pro 3 run hot, and kick on the fan. I also have Chrome set to DPI. Not sure if that has something to do with it. It does fine when streaming vidoes using Internet Explorer.
    IE is set to vary the system clock tick rate very efficiently, ramping it up only when video is loaded, and even more only when the video is playing. It also dutifully reduces the rate when playback is stopped and further back to the system default when the video tab is closed. Firefox also seems to do fine in this regard. Chrome on the other hand raises the rate to ridiculous levels immediately after it is loaded, irrespective of whether it's performing any resource intensive task or not. Maybe it does it because running Chrome is itself quite a resource intensive task? Anyway the upshot of all this is that using Chrome will kill your laptop and tablet battery life. Google has known about this for years but chosen to either ignore it or blame other components such as Flash. They seem to have finally acknowledged the problem and supposedly are working on it now, but who knows?

    Source: Google's Chrome Web Browser Is Killing Your Laptop Battery
    cdf3 likes this.
    07-20-2014 08:32 PM
  24. csjjjjjjjjjjj's Avatar
    Yea, the fan "running all the time" did bother me quite a bit when I first got the device. In may case, task manager blamed it on file indexing, which I figured would die down over time. Problem is, after two weeks it was still indexing ("Filter" one, which means it's looking inside files).

    Finally, I changed the settings. I disabled "Offline Files" (mapped drives) and disabled most Filters. Then I rebuilt the index. Now that it's only indexing file names, it's quieted down quite a bit (4 days so far, no issues).
    07-23-2014 02:55 PM
  25. onysi's Avatar
    mine runs when its charging and the back is touching the pillow. one time it was charging, the back got hot, and the charger too, I had to disconnect it, and turned it off to cool off. it was hot to the touch and I was afraid it would explode.
    07-23-2014 03:00 PM
41 12

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