1. Redhead97's Avatar
    So I had my laptop in its case, and the strap broke and it fell on the ground and unbelievably the corner of the screen has cracked which has then sent a light/almost unnoticeable crack right through the centre of the screen. This has affected the touchscreen and it is now not working.I am incredibly upset because this has happened, and am not sure what the next step is? Anyone willing to help me
    03-12-2015 02:48 AM
  2. hotphil's Avatar
    You might be able to claim cost of repair/replacement on your house insurance?
    03-12-2015 03:07 AM
  3. BGrewer's Avatar
    You could get a replacement from Microsoft's 1 year warranty couldn't you?
    03-12-2015 08:02 AM
  4. CliveSinclair's Avatar
    Microsoft Complete - if you have it. House Insurance - if it covers out of property damage?
    03-12-2015 11:46 AM
  5. berty6294's Avatar
    You could get a replacement from Microsoft's 1 year warranty couldn't you?
    The 1 year factory warranty does not cover accidental damage.
    03-12-2015 12:55 PM
  6. CliveSinclair's Avatar
    Insurance claim, Microsoft Complete. The device is not easily taken apart, or repaired. You do have insurance?
    03-13-2015 04:40 PM
  7. MobileVortex's Avatar
    It's not easy replacing the screen, but is defiantly doable. check out ifixit's site and they have a complete breakdown of how to take it apart.
    03-13-2015 05:15 PM
  8. jsouth117's Avatar
    I talked to surface support for my broken tablet, they gave me the option to replace it for $300 total (maybe more depending on which device you have, I have a SP3 i3). They said it would take about a week and they would send either a new or manufacture refurbished device. Now to decide if I want to do it because $300 is a lot, but still cheaper than a new tablet.
    03-14-2015 01:24 AM
  9. cdf3's Avatar
    I can't remember off hand how much the deductible would be. If it's around $50 dollars, then you'd only be paying about $100 more than those of us that have Microsoft Complete for this one instance. (Microsoft Complete $149 + deductible $50).

    Sent from my iPad using Tapatalk
    rdubmu likes this.
    03-14-2015 06:16 AM
  10. camptime's Avatar
    Wife's 256 I5 SP3 was bumped off the bedside table and fell onto a timber floor had a slight dent in the bottom corner. Next day she placed it in here handbag before heading out came home complaining that the touch screen was not working. so I had a look at the screen it had a crack that started in the same corner from where it had made contact when dropped, The crack started at that point ran to the middle and split in 2 other directions. :( Same as you we were told its going to cost $300 to fix it. The SP3 is not as tough as the surface RT we have 2 in the house and they have both been on the floor at least once.
    03-17-2015 05:54 AM
  11. Rick Radcliff's Avatar

    I dropped my Surface and worked totally fine at first and then I noticed a small crack and eventually the touchscreen was acting like I was constantly touching it. So I asked my son if he knew how to turn of the touchscreen feature and we did that. I had a presentation the next day out of town and didn't have time to go maybe even for a new one at Best Buy.

    I'm typing on it right now. Turning off the touchscreen works if you still want to use it temporarily. I'll likely send it back for replacement but not sure I want a refurbished one - if that's what they'll give me.
    11-11-2015 04:13 PM
  12. eusty's Avatar
    but not sure I want a refurbished one - if that's what they'll give me.
    If my experience is anything to go by then you shouldn't worry. The unit I received was just as good as a new one
    11-11-2015 05:05 PM
  13. Nalin Srivastava's Avatar
    How did you disabled the display?

    Captain_Eric likes this.
    03-17-2016 03:55 AM

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