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  1. gestep48's Avatar
    I have a 2012 Essentials server that currently backs up 8 machines - both desktops and laptops. I now have a MS Surface Pro 4 with Windows 10 Pro that I want to backup. I am getting the following error: "An error prevented Backup from creating a snapshot of the volumes on this computer". There is room in the System Reserve partition of 550 mb. The backup service is running on the Surface Pro, the Windows Server client computer backup service is also running. Also, the Surface Pro is using UEFI/GPT. (I am already backing up another laptop that is using UEFI/GPT without an issue.)

    I have also posted this on the MS Server 2012 forum.

    Any idea of what the issue might be?
    08-25-2016 05:45 PM
  2. gestep48's Avatar
    Okay. The issue has been fixed. I had rebuilt the machine from the recovery tools located in the recovery partition and it had not helped.

    This evening, I downloaded on to a USB stick, Windows 10. Rebuilt the machine from that and then applied all updated. Tried the backup and it worked! Not sure what the issue was as I had already run SFC and there were no corrupt files.

    Gene
    Last edited by gestep48; 08-28-2016 at 02:34 AM. Reason: spelling
    Chintan Gohel likes this.
    08-28-2016 02:33 AM

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