1. Khanh Tran Quang's Avatar
    My new Lumia 1020 has Mura Effect (showing terrible black lines in night with a grey screen)

    Could you please show me that if this defect is serious and if I should request for a replacement?

    Thanks!!!
    10-13-2013 01:27 AM
  2. Laura Knotek's Avatar
    If you have warranty and are not satisfied, then it is acceptable to request a replacement device.
    Khanh Tran Quang likes this.
    10-13-2013 01:38 AM
  3. Khanh Tran Quang's Avatar
    But is it just a matter of satisfaction? I just worry about the durability, longevity and performance of my AMOLED Screen! What do you think, bro?
    10-13-2013 05:44 AM
  4. sHAYM4N's Avatar
    Ive just had this problem with my new white 1020 and exchanged with the supplier. New unit has the same problem in the same area, just a diagonal smudge rather than horizontal. Seems to be an issue with a lot of 1020's guess Ill have to live with it :-(

    Sent from my RM-875_eu_euro1_211 using Tapatalk
    02-17-2014 02:42 PM

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