good luck, hope for the best. They should give your friend a new phone and a case as a bonus.
Thank you. Yes, for this kind of case, they should replace with the new one. Even if they will give a bonus, a case won't be one of them. Because, as usual, the Nokia in here is very slow in selling accessories.
Time for Nokia to match their words with actions; yes I am referring to the incident where they poked fun at Samsung and their customer service!
If you don't have luck with your local Nokia office contact the regional office for all of SEA and Pacific
Nokia Regional Office for South East Asia and Pacific.
Gateway East
152 Beach Road
#20-01/08
Singapore 189721
Tel: 6 567 232 323
Fax: 6 567232 324
First impressions are always key; but glad to hear it seems to be moving in a more positive way.
So far, the actions from them are far from my expectations. Went to meet with the customer care representative just now and he said he will need to send the device to main office in Jakarta, which is 2 hours by flight from here. And he said he will give us the answers within
7 working days, which is to me unacceptable.
Had an experience buying Bose Headphone in USA and then the headphone jack was damaged during the flight back. So I searched for the nearby Bose service center and it is in Malaysia. Told them what happened and without much questions, they quickly replace a new one for me. This is the kind of response I expect from Nokia.
But anyway, we will wait for their response.
We also requested them to save all the photos inside, as the USB port is damaged so we can't charge the phone or connect the phone to computer to copy all the data. It contains all the precious photos with the family during the New Year's Eve Celebration.
But without thinking of other methods, he quickly say, "We can't guarantee that we'll be able to back up all the data". Again the same mistake like yesterday, didn't think properly first, straight away give us the answer that they can't guarantee that they will be able to back up the data and blame us why we didn't turn on the Auto Upload to Skydrive.
Told them that the other way is to use Wireless Charging Shell, which they don't sell it as well, so we can charge the phone wirelessly (assuming it's not damaged) and then transfer the photos to Skydrive.
From my analysis, at least, they will be able to replace the USB port and then connect it to the phone. I'm pretty sure it can be done.
But does uploading to Skydrive upload the full 34 MP resolution?