1. roadstar2's Avatar
    My windows 8 laptop does not see my Nokia 1020 phone using usb. It will charge but can't see files. I don't see a setting for usb connectivity function.
    Thanks.
    08-08-2014 01:02 PM
  2. Zachary Boddy's Avatar
    I've had this same problem, and have yet to find a sure solution. If you're trying to access the microSD card, just use the adapter reader that comes with every one. That's what I did. But if you have to access the phone itself...my suggestion is making sure you're using the cable that came with the phone(it sounds ridiculous but it's better to play it safe and use the product made for your device) and reset your phone. Is it not reading your phone at all or does it read it after a few seconds than cut out again?
    08-08-2014 01:17 PM
  3. roadstar2's Avatar
    Thanks for the reply. What adaptor? I don't see an adaptor. Yes, using the usb that came with it. No, not cutting out, connects and starts charging but no windows "bleep", and no new drive/drive shows up. This just seems incredible and impossible to me. All of my files are trapped in my phone, no way to get them out (uploading all my huge media files to the cloud and the retrieving them is not a solution).
    How is one expected to retrieve files? There are support files which say just plug usb in, but it just doesn't work. Makes it useless for me basically. It can't be this hard.
    08-08-2014 02:25 PM
  4. Laura Knotek's Avatar
    08-08-2014 02:41 PM
  5. roadstar2's Avatar
    Thanks, went there and went through all the steps. Nothing works. My conclusion now is that this usb cable is not original, it can't be.
    08-08-2014 03:05 PM
  6. Prateek Kumar's Avatar
    Go to device manager on your pc after connecting your phone.
    Note: Your phone should be unlocked when you connect it.
    If you haven't already got the window showing your Phone and SD card.
    In Devuce Manager, under portable devices, uninstall your phone device from there.
    Now disconnect your phone and reconnect again with the phone unlocked.
    08-08-2014 03:14 PM
  7. roadstar2's Avatar
    Thanks, ok, did that. There is nothing under portable devices, only 6 items under Other Devices. When I uninstall them, they just reappear again when I reconnect the phone. I'm going out to buy a new data cable right now, and I'll report back on whether a new cable works.
    08-08-2014 03:53 PM
  8. Zachary Boddy's Avatar
    Haha if you bought a microSD to expand your memory they should come with adapters, but maybe not. What are you trying to access? If nothing else works maybe you can access your stuff from OneDrive. And email the rest.
    08-08-2014 03:54 PM
  9. roadstar2's Avatar
    The micro sd card is not removable in this phone. There is nothing to do with an adaptor. Thanks, but onedrive and emailing 300mg video files is not the answer. Every phone I've ever had can be seen as a hard drive on a computer, and if this phone can't do that, it's pathetic. But this is documented to work, so I'm not wasting any more time...off to buy a new cable. If that doesn't work, then I'll be wondering what all the other Nokia 1020 phone users are doing, I'd really love to know.
    08-08-2014 04:08 PM
  10. Zachary Boddy's Avatar
    I didn't say the SIM card I said the microSD. There's no way it's not removable. Unless the 1020 doesn't even have the upgradeable memory.
    I think this is an uncommon issue. It's happened to me but you wouldn't have the only thread talking about it if it was a large problem.
    08-08-2014 04:11 PM
  11. JamesPTao's Avatar
    My windows 8 laptop does not see my Nokia 1020 phone using usb. It will charge but can't see files. I don't see a setting for usb connectivity function.
    Thanks.
    Try uninstalling the firmware. Then afterword plug the phone back in and it should reload it. This should fix the issue. Oops, sorry just saw the thread above this covering it.
    08-08-2014 04:13 PM
  12. JamesPTao's Avatar
    Here is the Microsoft webpage for your problem.
    http://support.microsoft.com/kb/2749484
    08-08-2014 04:16 PM
  13. Wam1q's Avatar
    I own a 1020, and I unlock the phone and plug it into my Windows 8.1 PC. First, my phone beeps and then my PC beeps. Next, the phone is shown as a drive in 'This PC'. I simply drag and drop files from the phone. You have some weird issue...
    If everything fails and your PC doesn't recognise your phone at all, try sharing files through Bluetooth between your phone and PC.
    08-08-2014 04:17 PM
  14. jojoe42's Avatar
    I didn't say the SIM card I said the microSD. There's no way it's not removable. Unless the 1020 doesn't even have the upgradeable memory.
    I think this is an uncommon issue. It's happened to me but you wouldn't have the only thread talking about it if it was a large problem.
    Mate, the 1020 doesn't have a microSD slot (unfortunately). OP, have you tried the phone with a different cable and computer?
    08-08-2014 04:27 PM
  15. Compiux's Avatar
    I think this is an uncommon issue. It's happened to me but you wouldn't have the only thread talking about it if it was a large problem.
    There is another thread reporting this isue with some people in it. I'm one of them. There is an issue with the lumia 1020. Wether it is a hardware problem, a software problem or just plain witchery, we don't know.
    08-08-2014 04:39 PM
  16. roadstar2's Avatar
    Ok, I hope everyone gets this. Here's the fix. A simple thing that is not mentioned anywhere. I went to buy a new "nokia" cable and the people at the store said they sell regular mini usb cables for nokia so that's all they had. I didn't buy one. They said it should work. So my next step was to contact Nokia/Microsoft tech support, and when filling out the contact form online, I presented the problem. It got "smart" and presented me with the process of connecting including deleting drivers if necessary...blabla. However, the important missing detail...the phone has to be TURNED OFF BEFORE connecting to the computer. Then plug the cable first into the phone then into the computer. The phone automatically turns itself on and connects to the computer. As soon as I did that, my problem was solved. The phone turned itself on, and now I can see my phone in windows explorer. Brilliant!!! I can't tell you how relieved I am. I hope this can help out those with the same problem.
    My other phones don't need to be turned off before connecting, but this one does.
    08-08-2014 07:22 PM
  17. roadstar2's Avatar
    Check out my solution above. Turn your phone off first, connect, but don't turn it on again, it does that itself.
    08-08-2014 07:23 PM
  18. roadstar2's Avatar
    That's interesting that your phone doesn't require power down before connecting...odd. The microsoft support doc I cited below made a point of saying power down, which worked for me. I say "whatever works"...
    08-08-2014 07:27 PM
  19. DustinRyan's Avatar
    Check out my solution above. Turn your phone off first, connect, but don't turn it on again, it does that itself.
    I've tried that. Doesn't work (for me).
    08-08-2014 08:05 PM
  20. DustinRyan's Avatar
    We also have a couple other threads about this, unfortunately, with no fix so far :(

    http://forums.windowscentral.com/nok...ty-issues.html
    08-08-2014 08:06 PM
  21. Prateek Kumar's Avatar
    Thanks, ok, did that. There is nothing under portable devices, only 6 items under Other Devices. When I uninstall them, they just reappear again when I reconnect the phone. I'm going out to buy a new data cable right now, and I'll report back on whether a new cable works.
    You would not see 6 items just one, the one with your phone name. The others might be from your other portable devices.
    1. When you connect your phone to your PC, do your phone starts charging ? If yes do you see it listed where you go to disconnect normal pendrives, from where you eject them.
    2. If you do see your phone in the start bar eject place(that place to the bottom right corner). Go to your device manager, from there check if it shows your phone name under portable devices. If it does show it then uninstall it from there.
    3. After uninstalling, disconnect your phone from USB.
    4. Now again connect your phone in unlocked state. Your phone connects and starts charging. If it does, go back to device manager and check if your phone is listed under portable devices again. If yes wait for a minute or so, you will see your phone connected to your PC.
    I suffer from the issue with my Lumia 525.
    08-09-2014 06:53 AM
  22. roadstar2's Avatar
    Thanks. I tested it a few times. Nothing was showing up under Portable Devices. My phone will NOT connect with usb if it is powered up ("on"), I have tried it, and just tried it again, no go. However, my phone WILL connect perfectly if I turn it off first. It turns itself on, windows bleeps and there it is. It also shows up normally in Portable Devices. I tried it with 2 different usb cables and they both worked the same, so the micro usb cable does not seem to be proprietary (although both of these came with cell phones).

    I can't tell you how grateful I am to have this fixed, because I know others are still having problems. I think everyone having this problem should do a support contact with Nokia/Microsoft through their website.

    (As a note, if I take pictures while it's plugged in with usb, I have to power down again and reconnect to see the new pictures. It doesn't appear to refresh itself.)
    08-09-2014 01:44 PM
  23. Ivor McClintock's Avatar
    Having the same trouble with mine now. It used to work perfectly. I have downloaded hundreds of photos and videos in the past. The phone just dosen't seem to see my laptop or descktop computers. Any ideas ??
    12-02-2015 02:27 PM
  24. ven07's Avatar
    Did you try the solutions given in the thread?
    12-02-2015 02:41 PM
  25. fatclue_98's Avatar
    In Control Panel go to Devices and Printers. If you see an unknown USB Device at the bottom, uninstall it, reboot the computer and try again. It sounds like it just needs to reload the drivers.
    Laura Knotek and ven07 like this.
    12-02-2015 02:42 PM
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