10-11-2015 10:55 PM
32 12
tools
  1. chmun77's Avatar
    Perhaps the camera shutter doors are starting to malfunction. Somehow, I feel that the doors will not last long.
    09-01-2014 12:11 AM
  2. RaRa85's Avatar
    Hi there!

    Beginning this morning, my Lumia 1020 can no longer successfully launch the camera. Any attempt to launch the camera through the button on the side, or through various apps that use the camera result in the phone crashing to the start menu.

    I was running Preview for Developers for several weeks before the issue popped up. I had the version just before the latest update. Updating to the newest version did not fix the issue.

    I also tried soft reset multiple times, and did a hard reset when all else failed. Still no luck.

    Has anyone else seen this or heard of it and happen to know how to solve the issue?

    Thanks so much!
    Had the same thing happen to me on the 1st of this month but a power off and on solved the issue for me.
    09-04-2014 12:17 PM
  3. MattyTeaks's Avatar
    Downgrading to 8.0, then getting the Cyan OTA update/firmware worked for me.
    09-04-2014 02:49 PM
  4. simplyingenious's Avatar
    I tried numerous soft resets, re-installation using nokia software recovery tool, resetting the camera, draining out the battery etc. Camera kept crashing. All those apps crashed which require camera were crashing. I was running windows phone 8.1 update developers preview on Lumia Cyan firmware

    What worked for me?
    • Downgraded to windows phone 8.
    • Setup the phone and launched the camera, Black screen. Camera shutter remained opened. Camera apps were still crashing.
    • Performed a hardware reset using the following method:
      1. Press and hold the Volume down button and Power buttons at the same time until you feel a vibration (about 10-15 seconds).
      2. When you feel the vibration, immediately press and hold the Volume down button until you see a large exclamation mark.
      3. Once the exclamation mark appears, press the following four buttons in this order: Volume up, Volume down, Power, Volume down. Your phone should now reset and restart itself. (It might take a while for the reset to finish.)
    • Completed the phone setup and launched Nokia Camera app. Camera Working Again


    Now that I know that camera is working again. I re-flashed WP8.1 Lumia Cyan firmware and did a hardware reset using the same method as stated above. Camera is back in working condition.

    I think flashing back to WP8 wasn't necessary. Re-flashing WP8.1 Lumia Cyan and performing the hardware reset might have done the trick. Anyways, try this out and let us know here if this works for you.
    09-06-2014 05:56 PM
  5. Grodelj's Avatar
    I had this problem on 920. Took it to nokia service, after two weeks I received a brand new phone from nokia, with new warranty from today. Good customer care;)
    09-11-2014 11:11 AM
  6. joseph2023's Avatar
    hi good day, just want to ask you a question, you said to your post that your lumia 1020 camera stops working and worked again after turning it off for several days, i just want to know if your camera did not crash again, or the problem persists?
    06-12-2015 08:15 PM
  7. RagsnRam's Avatar
    So this problem has been there for over a year, and Microsoft hasn't addressed it all.

    It's pretty upsetting.

    They can introduce fancy all-new phones as much as they want, but if they don't address important issues with their software, how would people use these phones? I mean, what is a Lumia 1020 without its camera?!

    They can't be expecting everyone find ways to flash their phones to WP8.0, when this version of the OS is not even found on Device Recovery Tool.
    10-11-2015 10:55 PM
32 12

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