04-30-2014 04:37 PM
29 12
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  1. Patrick95's Avatar
    I bought a Yellow Nokia Lumia 1520 on 28/02/2014 through Harvey Norman. I was a very happy customer until the night of the 28/03/2014, when the phone started vibrating non-stop for around 3 hours. I tried to soft and hard reset it but nothing would happen. So I decided to leave it until it drains itself and I succeeded (it stooped vibrating). So I put it back on the charger to get some juice but the phone wouldn't turn on, I tried several times without a good outcome.

    So the next day I went to Harvey Norman and told them what happened, they sent it to Fonebiz Sydney for repairs under warranty and the waiting began.
    They promised me it would be done in 1 to 2 weeks but now it has been more than 3 weeks and it's not done yet. I phoned Fonebiz today and asked them what's wrong with the phone and they told me that it had a faulty main board, faulty screen and something else. Since it's a faulty phone and I had nothing to do with the 'damage' I went to harvey Norman today to ask them for a replacement. I didn't buy a $750 phone to have faulty components and the phone being taken apart. They told me they would have replaced it if I booked in the repairs 1 DAY EARLIER!

    Please guys, what should I do? What would you have done in my stead? Why can't they give me a replacement? Should I just wait ANOTHER week for the phone to be repaired and accept the repaired faulty unit?
    I'm going crazy without it
    04-22-2014 09:05 AM
  2. iAdrian23's Avatar
    Sue them. I'm serious. They treated you like crap. If under the warranty says 2 weeks then it must be UNDER 2 weeks.

    My 8X had also been through repairment and everything works fine :D. They swap components but nothing happens.
    04-22-2014 09:09 AM
  3. HeyCori's Avatar
    Have you tried contacting Nokia support?
    04-22-2014 09:11 AM
  4. Patrick95's Avatar
    I contacted Nokia Australia through their Facebook page, they asked me for Fonebiz's (the company that's repairing my phone) job number so they can follow up with the care team. I don't know what that means but yeah... :/
    snowmutt likes this.
    04-22-2014 09:13 AM
  5. snowmutt's Avatar
    Good... then trust Nokia. So far the one unifying thing across the forum is that Nokia takes care of it's customers. Please keep us informed.

    I am in the US, have never heard of this, can do nothing about it, and I am upset for you. Makes me mad to hear this crud. Refurbish that L1520, and sell it as such cheap somewhere else. You paid for a new, working phone. You should GET a new, working phone. Period, end of story.
    vampyren and metalchick719 like this.
    04-22-2014 10:06 AM
  6. Doni Masongsong's Avatar
    +1 on this. I had problems with the SD card slot on my 1520. Phone reps were amazing, but could not solve the problem. They sent me a 2 day shipping (free!) to Nokia, replaced my phone and sent it back via UPS (next day air). Turn around time was 4 bussiness days (plus the weekend for a total of 6). Got a new phone, problem solved.

    Contact Nokia directly and they should be able to help out. They have the best customer service I have seen in any phone company.

    Have you tried contacting Nokia support?
    04-22-2014 06:33 PM
  7. Captains's Avatar
    Remind them of Australian consumer laws. You'll get a replacement. Just maintain a pleasant attitude but don't take no for an answer.

    http://www.consumerlaw.gov.au/conten...turns_sign.pdf
    You may want to "Check Out" This...
    rdubmu, jbowyer1, snowmutt and 1 others like this.
    04-22-2014 07:24 PM
  8. Patrick95's Avatar
    Thanks, that really helps making me aware of what my rights are. Well I am going back to the store today with a good argument. Hopefully it works out.
    04-22-2014 11:27 PM
  9. Zacharyw70's Avatar
    Thanks, that really helps making me aware of what my rights are. Well I am going back to the store today with a good argument. Hopefully it works out.
    Good luck! Hope you get it settled.
    snowmutt likes this.
    04-23-2014 12:33 AM
  10. kyriacou48's Avatar
    Thanks, that really helps making me aware of what my rights are. Well I am going back to the store today with a good argument. Hopefully it works out.
    Hey Patrick, how'd you go?

    I am currently trying to get a new 1520 after mine was stolen last night :(
    04-23-2014 01:33 AM
  11. Patrick95's Avatar
    Wohooo, they finally agreed to give me a new one. I am so relieved :)
    Such a kerfuffle they had to get me through, glad it's over!
    04-23-2014 01:47 AM
  12. Bernard Ofori's Avatar
    Wohooo, they finally agreed to give me a new one. I am so relieved :)
    Such a kerfuffle they had to get me through, glad it's over!
    thats great news.
    snowmutt likes this.
    04-23-2014 02:14 AM
  13. Genesis Dionela's Avatar
    actually thats the problem with the companies now a days before 3-4 years agon I bougth NOKIA 311 i think i forgot but with issues that it cant be repaired that fast and i send it for repair yet same issues under warranty and they could not change to a new one what I did i throw the phone in the floor at face of the customer service...and left...after that I did not bought nokia anymore not until last month buy this 1520...so far I dont have problem yet
    oditius likes this.
    04-23-2014 05:48 AM
  14. oditius's Avatar
    actually thats the problem with the companies now a days before 3-4 years agon I bougth NOKIA 311 i think i forgot but with issues that it cant be repaired that fast and i send it for repair yet same issues under warranty and they could not change to a new one what I did i throw the phone in the floor at face of the customer service...and left...after that I did not bought nokia anymore not until last month buy this 1520...so far I dont have problem yet
    Nokia has changed since then, I am glad you are back in the family.. The 1520 is a really good phone, some bugs, but the overall good, out weighs any little bug. I still have a problem thinking about my upgrade.. I know I only had the phone about a month, but I love to go better, a real "Need for Speed" kind of person. (Speed not the proper word, but shorter than the "Newest and Greatest: LoL) I got a feeling this phone (Barring that I don't break it) will last me till my contract runs out in November....
    04-23-2014 07:04 AM
  15. Indistinguishable's Avatar
    Wohooo, they finally agreed to give me a new one. I am so relieved :)
    Such a kerfuffle they had to get me through, glad it's over!
    Congratulations! That's great news.
    snowmutt likes this.
    04-23-2014 08:41 AM
  16. Patrick95's Avatar
    Thanks guys!

    Sent from my RM-937_apac_australia_new_zealand_933 using Tapatalk
    kyriacou48 and snowmutt like this.
    04-23-2014 09:03 AM
  17. Patrick95's Avatar
    wp_20140423.jpg
    My temporary start screen :3
    04-23-2014 09:15 AM
  18. ricbon's Avatar
    gotta update the title now:)
    Patrick95 and snowmutt like this.
    04-23-2014 10:27 AM
  19. boasist's Avatar
    Glad it all worked out for you.
    snowmutt likes this.
    04-23-2014 12:15 PM
  20. xerox13ster's Avatar
    Click image for larger version. 

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    My temporary start screen :3
    Hey, you're not allowed to have the same background as me!!!
    snowmutt and multo like this.
    04-23-2014 12:48 PM
  21. ajst222's Avatar
    Good... then trust Nokia. So far the one unifying thing across the forum is that Nokia takes care of it's customers. Please keep us informed.

    I am in the US, have never heard of this, can do nothing about it, and I am upset for you. Makes me mad to hear this crud. Refurbish that L1520, and sell it as such cheap somewhere else. You paid for a new, working phone. You should GET a new, working phone. Period, end of story.
    I can definitely vouch for Nokia's customer service. I had a Lumia 928 that I was selling and went to wipe it. The device never wiped and bricked. Verizon did absolutely nothing for me. They wanted me to just jump through a bunch of hoops so I decided to contact Nokia to see what they could do, and they repaired the device for no cost in a very timely manner.

    OP, I definitely feel for you here. I would really go to Nokia. Not sure what Harvey Norman is (guessing a retailer?), but I'm sure Nokia would take good care of you.
    04-23-2014 03:07 PM
  22. xoxoGeorges's Avatar
    Sad and 1520 owner should never be in the same sentence to me imo
    :p
    04-23-2014 06:48 PM
  23. Captains's Avatar
    Good to hear a happy result Patrick. Looks like you have the 8.1 update? Did you try to get Cortana working?
    I'm thinking 1520 soon.
    04-23-2014 08:00 PM
  24. Meengene's Avatar
    I have found that Nokia's Customer Care is just customer service reps giving typical doublespeak about how much they "care", while NOT doing the right thing with regards to customers. Typical large company that talks the talk, but does NOT walk the walk. I advise a small claims lawsuit, which will force them to send a rep to be at the court date, and the case can be settled there. I am currently having to sue Nokia and their warranty company Flextronics- Canada about my under warranty phone repair. By the time it is all said and done, I will force Nokia and its authorized companies to spend 10 times what it would have cost to simply send a replacement device. Such is how large corporations must be treated. I wish you well.
    04-24-2014 12:02 AM
  25. Patrick95's Avatar
    Good to hear a happy result Patrick. Looks like you have the 8.1 update? Did you try to get Cortana working?
    I'm thinking 1520 soon.
    Thanks.
    Yep updated to WP8.1 as soon as I turned it on, I was so desperate lol
    I got Cortana to work and she's super useful, never thought I was gonna use it as much.
    04-24-2014 06:24 AM
29 12

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