Okay, so consensus is expect the phone to shatter when dropped from waist height? If so, then yea I will move to a different phone. No way in hell a 635, 920, Samsung ativ odyessy, 822, etc would be shattering from those heights. I know because after using cell phones for the past 10 years of my life this is the first one to ever break once, let alone twice. Guess I got lucky for 10 years straight and this is normal now. I still have a couple 920s so ill resurrect those until a 1520 replacement comes out. Not worth the $220 replacement bill twice on a $450 phone. That answers my question anyway.