Nokia Lumia 520, I know its a pretty cheap device to expect it to be rock solid, still... my 4 years old 5233 feels and is more solid than this.
After 1 year of use its dead in my cupboard now. It never acted like a NOKIA PHONE, The very first time it fell on the floor, it molded like clay from the corner, very ugly, I said OK as its plastic after all.
Then its keys lost their position (they were lost somewhere inside the phone just because I was using them), very poor, I took it to nokia care, they replaced the keys, advised me to go easy with them as I was hammering them, charged me as if it was my fault, and I paid, in warranty.
Then after some time, it fell from bed (hardly 2-3 ft. high) and I found a long crack on screen and phone went totally unresponsive. I took it to nokia care again, they charged me more than 1/3rd of the device as it was my fault, and I Paid, in warranty.
Then some days ago the power button again started to loose its grip, and after some days it was all dead for some reason(I still don't know). I saw an error message "No bootable option found, press any key to shut down." First I thought its just a software failure, after all it was running DP, I didn't mind and tried to run nokia software recovery tool. And it failed. I did a little search about the error and found that my phone is toast now. It was frustrating, very frustrating. May be because of some background update or it was just a faulty device. I took it again to the local nokia care and neither could they do anything(expected). Then they said that they can try sending it to head repair center and it will charge me again almost 1/3rd of the device. Now I won't pay, even out of warranty, as its not my fault at all.
It was NOKIA/MS who screwed up something in the background or may be it was nokia who sold me a faulty device or may be 520 is just a crap phone, poor low end. Whatever the reason was, it wasn't a solid enough(even for normal abuse) phone at all. Its also hard to say that it was a faulty device as I was not the only one who had those hardware issues, they're pretty common actually.
What is driving me more mad about nokia now is their support , they're not replying to my mails, not calling me back. Seriously this is what nokia offered me:
In warranty, our fault, you pay.
In warranty, your fault, you pay.
Out of warranty, our fault, you pay.
Sorry nokia, not this time. **** you!
If they don't fix it, I'm seriously gonna go to nokia care again, throw the phone right on someone's face, wont care how many nose bones are cracking. Then I will break the phone down, and then I will dump it in their phone recycle box, so they could stick it up their ***.
Thank you nokia, I'm making the most embarrassing compromise by switching to android because of you.