1. Samarth Sharma's Avatar
    I am getting this message in my Lumia 525. This happened after I put a new SD card. The phone was working for a few minutes and then it shut down and the error appeared.
    I tried Windows Device recovery tool but it says "package is not available for your device, and Nokia Recovery tool which could not detect my Phone.
    PLEASE HELP ME.
    THANK YOU.
    12-05-2015 12:13 AM
  2. chetany dubey's Avatar
    You say that hard/soft reset doesn't respond so do as follows
    To reset an unresponsive phone

    If your phone is unresponsive and you can't reach Settings Settings icon, you may be able to reset your phone using the hardware buttons. On Lumia phones (and some others), do the following to reset your phone:

    1.Press and hold the Volume down button and Power button buttons at the same time until you feel a vibration (about 10-15 seconds).


    2.When you feel the vibration, immediately press and hold the Volume down button until you see a large exclamation mark.


    3.Once the exclamation mark appears, press the following four buttons in this order: Volume up button, Volume down button, Power button, Volume down button. Your phone should now reset and restart itself. (It might take a while for the reset to finish. Try this out bro.........
    dasari_ramacharan likes this.
    12-05-2015 12:32 AM
  3. Samarth Sharma's Avatar
    Thanks mate, but after doing the Second Step, no exclamation mark appears!
    12-05-2015 10:22 AM
  4. dasari_ramacharan's Avatar
    Hi Samrath,

    i too face the same issue. were you able to resolve it?
    12-28-2015 09:08 AM

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