12-14-2017 05:44 AM
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  1. Diptarag Mukherjee's Avatar
    Hi after I bought my phone, I did not turn on Speech feature for first few months, then I wanted to give it a shot and downloaded the necessary upgrades and installed. It gives me a message that the phone need to be restarted and the phone automatically restarted but after that the phone wont start. At the start screeb after the 'NOKIA' logo and two wheels there's a sad smiley :-( and the phone remains in that state. I cant even turn it off using power button. I have to manually remove the battery every time I want to shut it down (frustrated!!) After trying soft reset for a few days, I decided to hard reset the phone. But I cant even perform hard reset. From some post I came to know - I need to press my volume down, power & camera button simultaneously, and when the phone restarts press the volume down & camera button only. Tried several times. But in vain. Can anyone help me with this problem, at least any hard reset method?

    Attached is a picture of the start screen of my phone

    Thanks in advance for any kind of help
    Attached Thumbnails wp_20130619_006.jpg  
    womble_be and Mujahid Masum like this.
    06-19-2013 01:05 AM
  2. LMZR's Avatar
    That's just weird...

    Have you tried removing the battery and putting it back in?
    06-19-2013 01:25 AM
  3. taymur's Avatar
    That's just weird...

    Have you tried removing the battery and putting it back in?
    He just said that he did.
    ven07 likes this.
    06-19-2013 01:33 AM
  4. Diptarag Mukherjee's Avatar
    Yeah every time I have to turn off the phone I need to remove my battery and put it back. I cant even turn it off using normal power button. And I additionally tried resetting the phone with microsoft suggested way of turn off the phone (in my case removing battery and putting it back) turn on, hold the volume down but exclamation mark does not come for my case, it keeps on restarting with NOKIA logo only, still I tried Volume Up, Volume Down, Power, Volume Down (as suggested by microsoft) but no use
    06-19-2013 01:36 AM
  5. anon(5816156)'s Avatar
    Try charge your phone for few hours and leave it alone. Might help. Otherwise, try to do soft reset few times, which solved my issue. (Had similar one but WITHOUT that smiley)
    06-19-2013 01:41 AM
  6. Diptarag Mukherjee's Avatar
    Left the phone for a few hours and when that did not work, left my phone on charge for straight 8 hours also, nothing is working. And I tried soft resetting at first, did not want to hard reset first place. I am having this problem for quite a few days, so tried these methods already :)
    06-19-2013 01:48 AM
  7. anon(5816156)'s Avatar
    This is extremely strange. Now if only Navifirm was not blocked...
    Probably, the only option that you can do is to go to Nokia Care. They might help you.
    ven07 and Aymen Bencherif like this.
    06-19-2013 01:51 AM
  8. baseballbert's Avatar
    Happened to me, needed to get it replaced.
    06-19-2013 01:57 AM
  9. Utkarsh Srivastava's Avatar
    I got this after trying to install English(INDIA) Voice Pack on my Lumia 520.....
    07-21-2013 10:00 AM
  10. Dinuban Ganeshan's Avatar
    having 100% the same problem. and finally wht did u do ????? please help me ( Lumia 520)
    08-12-2013 03:17 AM
  11. halamadridkimi's Avatar
    Try hold volume down and power button untill it boots again
    08-12-2013 03:30 AM
  12. Fade_z's Avatar
    Do a hard reset, and/or contact nokia/ms (Nokia care for ex)
    08-12-2013 03:36 AM
  13. sachingoel0101's Avatar
    Hey Utkarsh Srivastava, how did you solve your problem?
    08-16-2013 12:44 PM
  14. Srinivas Sakinala's Avatar
    Hey...how did you resolve this problem........!!!!!!!! could you please help me out...I am also facing same problem with My Mobile ( Nokia Lumia 520).
    Harrie-S likes this.
    11-23-2013 10:01 AM
  15. AxiK's Avatar
    it reminds me the oldschool bsod (blue screen off death) on windows os for PCs. On windows 8 and 8.1 they changed the bsod look with this exact sad smiley face and some text refairing to the problem. Try call microsoft for an explanation! Good luck, if you find a soltion, please confirm!
    12-27-2013 04:08 AM
  16. AxiK's Avatar
    It reminds me the old good blue screens of death that we all know pretty much from PCs. Maybe its smth similar for the mobile version of windows.. Try to contact microsoft and nokia, they will tell at least what this smiley means. If you find a solution, please post to know! Good luck
    12-27-2013 04:09 AM
  17. Abhijit Gope's Avatar
    well the method of hard reset is wrong.

    there is the method .... its in some other language but hope you will understand. Let me know if it solves your problem
    01-10-2014 01:08 AM
  18. Surya Praharsha's Avatar
    WORKS 100% First you press the power button after it vibrates press 1.Vol up 2.Vol down 3.Power button 4.Vol down in Order then wait for Few min for your phone to Restart
    tenchi132 likes this.
    05-12-2014 08:43 AM
  19. apostu constantin-marius's Avatar
    have the same problem on lumia 1320 with 8.1 update the problem was the SD card. replace the SD card with a faster one (class 6 ore 10) and the problem solved.
    05-28-2014 12:33 PM
  20. Shayantan Debbarman's Avatar
    The hard reset method worked for me. Thanks a Lot :)
    07-06-2014 04:46 AM
  21. Suvankar Chakraborty's Avatar
    thanx a tone....it worked....
    08-18-2014 01:26 AM
  22. Aswin A's Avatar
    your problem is solved or not
    08-25-2014 12:26 PM
  23. Monika Marcus's Avatar
    sad smile on start screen
    10-23-2014 01:03 PM
  24. Ilza Guevara's Avatar
    Thank you soooo much,God bless you
    12-20-2014 09:25 AM
  25. calsali's Avatar
    This happened to me with Lumia 925, the suggested reset methods aren't working... Any other ideas?
    ven07 likes this.
    01-04-2015 10:39 AM
77 123 ...

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