1. Windows Central Question's Avatar
    I have tried the hard/soft reboot method and nothing, it will not switch off and i have also tried the volume+power+camera button reset method and still nothing. When I connect it to the laptop it shows and i can access my things but that is all
    11-16-2015 01:08 AM
  2. gpobernardo's Avatar
    You're lucky that you can still access all of your "things" in your phone. My advise would be to do just that - copy all of them into your PC in preparation for either a full factory reset or a consultation/repair in a service center.

    You may create a Windows Central account to Reply in this thread and provide additional information.
    11-16-2015 09:29 AM

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