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  1. worldspy99's Avatar
    I just got a broken Lumia 822 and I cannot get NSU to install the firmware for it, nor can I get it to spinning gears. Anyone encounter the same issue? Needless to say phone is out of warranty:-)
    06-16-2014 02:51 PM
  2. David P2's Avatar
    I think there's some special button sequence you can do when you turn it on to force it into a state where it can be flashed. Don't know it off the top of my head mind.
    06-16-2014 02:59 PM
  3. JamesPTao's Avatar
    Does a hard reset work. It should over-ride this and reinstall the software. You can google the button sequence, it did take me three tries when I did it to get the timing right, but I don't remember the sequence.
    06-16-2014 03:10 PM
  4. worldspy99's Avatar
    Does a hard reset work. It should over-ride this and reinstall the software. You can google the button sequence, it did take me three tries when I did it to get the timing right, but I don't remember the sequence.
    I think there's some special button sequence you can do when you turn it on to force it into a state where it can be flashed. Don't know it off the top of my head mind.
    Guys, I have tried what you are saying. I cannot get NSU to start installing firmware (I have done this to about 10+ phones) and I cannot get the spinning gears to show up. I have tried button sequence as well. Any other good suggestions?
    Thanks.
    06-16-2014 04:03 PM
  5. David P2's Avatar
    I think Navifirm can handle bricked phones. Haven't used it in a while though.
    06-16-2014 04:12 PM
  6. worldspy99's Avatar
    Does a hard reset work. It should over-ride this and reinstall the software. You can google the button sequence, it did take me three tries when I did it to get the timing right, but I don't remember the sequence.
    I think there's some special button sequence you can do when you turn it on to force it into a state where it can be flashed. Don't know it off the top of my head mind.
    I think Navifirm can handle bricked phones. Haven't used it in a while though.
    Can you please send me the links? Thanks.
    06-16-2014 04:34 PM
  7. JamesPTao's Avatar
    Can you please send me the links? Thanks.
    http://www.nokia.com/us-en/support/f...topic=FA141447
    06-16-2014 05:37 PM
  8. worldspy99's Avatar
    I meant the Navifirm links, I know how to reset per the FAQ link on Nokia's website:-) I have fixed about 60 odd 822 phones so far but this one has stumped me:-)
    06-16-2014 07:00 PM
  9. vk1971's Avatar
    Same problem with my Lumia 822.
    I tried to flash it with Nokia Care Suite. I've done it once a couple of months ago, but now NCS fails with this error

    DEV_REPORTED_ERROR_DURING_PROGRAMMING: 0x00030003
    Exception:
    Nokia.CareSuite.PlugIns.MurzimRecovery.RecoveryDia log.MurzimProgrammingException: DEV_REPORTED_ERROR_DURING_PROGRAMMING: 0x00030003
    at Nokia.CareSuite.PlugIns.MurzimRecovery.RecoveryDia log.RecoveryDialogModel.Flash()
    at Nokia.CareSuite.PlugIns.MurzimRecovery.RecoveryDia log.RecoveryDialogModel.<HandleDownloadVariantPack ageCompleted>b__b(Object state)

    It starts to flash, saying "fixing partitions" then it fails with above message.
    I couldm't install NSU on my PC, so I don't know about it
    Seems like a hardware problem. I had to buy another phone, since this one is bricked for good
    Last edited by vk1971; 06-17-2014 at 02:24 PM.
    06-17-2014 02:08 PM
  10. worldspy99's Avatar
    Sorry to hear about that. I have a second problematic one which I will attempt to fix next week and post an update here then.
    06-18-2014 08:16 PM
  11. pahutakz's Avatar
    go to nokia care
    Sent from my L930 using Tapatalk
    06-22-2014 10:23 AM
  12. vk1971's Avatar
    Not much help with Nokia Care here in Georgia.
    They said they don't have software for my 822 and refused even to diagnose the problem.
    Go figure
    06-22-2014 12:43 PM
  13. unstoppablekem's Avatar
    Man, I'm really sorry man. This is when apple shines, because their support is amazing, while Nokia/Microsoft isn't as good.
    Sent from my PlayStation 4 using Tapatalk
    06-23-2014 01:41 PM
  14. worldspy99's Avatar
    Sorry to hear about that. I have a second problematic one which I will attempt to fix next week and post an update here then.
    The second problematic one has just been fixed and I am charging the battery right now before I do a standard set of tests to make sure everything on the phone is working. So far I have been unable to fix two Lumia 822.
    06-23-2014 02:18 PM
  15. vk1971's Avatar
    @worldspy99 interesting. Will you share how you fixed it?
    06-24-2014 05:28 AM
  16. sdreamer's Avatar
    The second problematic one has just been fixed and I am charging the battery right now before I do a standard set of tests to make sure everything on the phone is working. So far I have been unable to fix two Lumia 822.
    I'm a bit curious, but what were the problems in the first place?
    06-27-2014 01:20 AM
  17. worldspy99's Avatar
    Problem 1 I have not been able to fix:
    Phone displays "Unable to find a bootable option. Press any key to shut down." I have had one board like this and I tried everything but nothing worked so I traded the board for parts.

    Problem 2 I have not been able to fix:
    Phone would not display the ! to get to spinning gears. Nor would the phone sync up with Nokia Software for Retail software on my laptop.

    Other booting issue phones, I have fixed without any problems using the Nokia Software for Retail. Hope this helps.
    06-27-2014 12:16 PM

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