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  1. levelbest's Avatar
    On my second Lumia 900. First one rebooted itself to death. Finally wouldn't turn on. That was yesterday. Got it set up fine and everything worked before it died.

    Got a new phone today and everything is working except my google account which won't connect or sync.

    I get:

    Google Error

    Not Updated

    m.google.com is currently unavailable. Try again later.

    Error code 85010017


    Now I can connect via pc to my google account. I can log in fine. I have deleted and re-added the account on the lumia - and even did a complete phone reset - and still I cannont get it to connect to email or sync. Nothing.

    Extremely frustrating as I keep all my contacts and calendar on Google.

    Thoughts? Anyone else having this issue?
    04-12-2012 06:12 PM
  2. levelbest's Avatar
    Oh and it gets better - I just went to my son's sprint arrive, put in my google account in his windows 7 phone - bam - instant connect. No issues.

    What the heck is going on? Would hate to return another phone - or should I wait till monday when the patch comes and see if things magically fix themselves.
    04-12-2012 06:43 PM
  3. D-VO's Avatar
    I am having the same problems as you are. Just picked up a Lumia 900. Everything else connects, not google though. Which sucks because I use that for everything.
    04-12-2012 06:56 PM
  4. levelbest's Avatar
    I am having the same problems as you are. Just picked up a Lumia 900. Everything else connects, not google though. Which sucks because I use that for everything.
    Oh thank god someone else is having the same issue! If this isn't fixed with the Monday update - then it's going back. Like you, everything I do is synced thru google.

    Thanks much for replying. Thought I was going crazy. Even changed my password - and now I'm ticked cause I can't change it back to what it was.
    04-12-2012 07:01 PM
  5. D-VO's Avatar
    Yeah, I was doing some major major searching, yours was the only response to this topic. Hopefully it gets fixed soon.

    I'm also having a contacts transfer issue, gets to 20% and disconnects... weak.
    levelbest likes this.
    04-12-2012 07:03 PM
  6. Hshure's Avatar
    Wow. I have the same exact problem. My Lumia was rebooting constantly and I went today and swapped it for a new one. Now my google account wont sync either. Same error message. I sure hope someone can help us.

    PLEASE HELP.
    04-12-2012 07:03 PM
  7. levelbest's Avatar
    Wow. I have the same exact problem. My Lumia was rebooting constantly and I went today and swapped it for a new one. Now my google account wont sync either. Same error message. I sure hope someone can help us.

    PLEASE HELP.
    Ha - so you had the EXACT same problem. I hope it's not an issue related to having connected with the previous lumia and now connecting with the new lumia.

    I called AT&T and they said it was a "known issue" though I have a feeling they were confusing it with the data issues. Anyway, I'm gonna hang till Tuesday - and if it doesn't resolve itself via the patch, I'm gonna have to return it.

    I need my calendar and contacts....
    04-12-2012 07:31 PM
  8. AndreaCristiano's Avatar
    have you guys tried a factory wipe and resetting up the phone from scratch?
    04-12-2012 07:37 PM
  9. Seketh's Avatar
    I just tried to re-add my Google account and also got that error.

    Something definitely changed over at Google. Wouldn't be the first time they intentionaly sabotage Windows Phone.

    I'm using an LG Optimus 7, so it's not specific to the Lumia.
    04-12-2012 08:02 PM
  10. AndreaCristiano's Avatar
    I just tried to re-add my Google account and also got that error.

    Something definitely changed over at Google. Wouldn't be the first time they intentionaly sabotage Windows Phone.

    I'm using an LG Optimus 7, so it's not specific to the Lumia.
    so then this is google pulling shenanigans
    04-12-2012 08:08 PM
  11. bredbu's Avatar
    Im having the same problem with my 900. I just got it in the mail today everything works except google, it is not my second one though only my first.
    In regards to getting your contacts i found this thing in the market place under nokia's section called contact transfer which will pull the contacts off of your old phone via bluetooth. I keep all my contacts in google as well but i just used that tool to get them off my focus flash. Figure ill hold out until the update for mail to start working
    04-12-2012 08:30 PM
  12. AndreaCristiano's Avatar
    Im having the same problem with my 900. I just got it in the mail today everything works except google, it is not my second one though only my first.
    In regards to getting your contacts i found this thing in the market place under nokia's section called contact transfer which will pull the contacts off of your old phone via bluetooth. I keep all my contacts in google as well but i just used that tool to get them off my focus flash. Figure ill hold out until the update for mail to start working
    the more non lumia phones I hear having this issue the more I believe its on google's end
    04-12-2012 08:37 PM
  13. D-VO's Avatar
    Im having the same problem with my 900. I just got it in the mail today everything works except google, it is not my second one though only my first.
    In regards to getting your contacts i found this thing in the market place under nokia's section called contact transfer which will pull the contacts off of your old phone via bluetooth. I keep all my contacts in google as well but i just used that tool to get them off my focus flash. Figure ill hold out until the update for mail to start working
    I attempted to do that, but it hung up on me (on my Nokia N8 no less...) after 20% it disconnects... so I sync'ed to Ovi Suite, then exported to Windows Contacts, then exported that into a .CSV, which I then imported into Windows Live via Hotmail. Cleaned Up Contacts... everything synced to the phone via the Windows Live account.

    So now I'm just out my e-mail, which ain't no thing for the short term... always the mobile browser bookmark.
    04-12-2012 09:28 PM
  14. gravage's Avatar
    Having this issue on my new HTC Titan II. Frustrating as ****! All of my contacts are in Google. WTF?

    What's odd is that my iPhone is still syncing just fine.
    04-12-2012 09:38 PM
  15. GreenScrew's Avatar
    I just got an HTC Trophy (Verizon) and having this issue. Really ticks me off cuz I need my contacts from my Android phone. Guess I'll have to BING another way to accomplish this. Glad I don't actively use my Gmail account for actual email. But definitely doesn't seem to be a phone hardware problem.
    04-12-2012 09:45 PM
  16. bredbu's Avatar
    I just got an HTC Trophy (Verizon) and having this issue. Really ticks me off cuz I need my contacts from my Android phone. Guess I'll have to BING another way to accomplish this. Glad I don't actively use my Gmail account for actual email. But definitely doesn't seem to be a phone hardware problem.
    Good to know its other phones as well it may just be a google or windows server problem
    04-12-2012 10:01 PM
  17. killerhertz's Avatar
    I got a HTC Titan 2 (ATT) from the Windows phone giveaway and I'm having the same issue. I logged onto m.google.com/sync and my windows phone does not show up, but my old iphone does. Big deal breaker since my contacts and calendar are all from google :/
    04-12-2012 10:08 PM
  18. levelbest's Avatar
    have you guys tried a factory wipe and resetting up the phone from scratch?
    Yep - twice.
    04-12-2012 10:18 PM
  19. levelbest's Avatar
    BTW, the thing that is throwing me - I was able to grab my son's HTC Arrive WP7 phone on Sprint - add my account today with no problem and sync. So - not sure what is going on. It definately worked there - I then deleted that account and tried to re-add it on my Lumia and still no go.
    04-12-2012 10:21 PM
  20. jerzey111's Avatar
    wow, just exchanged my lumia because other people were hearing echos of themselves while on the call with me and now i get this sync error
    04-12-2012 10:24 PM
  21. ziggygod's Avatar
    Im on my second phone too and on my first phone it connected fine to google. now on my second phone it wont sync at all. i get the same errors as everyone else. i tried doing the bluetooth but my lumia 900 is having a hard time pairing with my htc hd7 :(
    04-12-2012 10:27 PM
  22. ziggygod's Avatar
    i just got them to pair finally after a reset and disabling wifi. at least i have a temporary fix for now. i hope google or who ever is to blame fixes this soon. :(
    04-12-2012 10:30 PM
  23. GreenScrew's Avatar
    BTW, the thing that is throwing me - I was able to grab my son's HTC Arrive WP7 phone on Sprint - add my account today with no problem and sync. So - not sure what is going on. It definately worked there - I then deleted that account and tried to re-add it on my Lumia and still no go.
    Is it possibly a WP7.5 specific issue, or does your son's HTC Arrive also have 7.5?
    04-12-2012 10:42 PM
  24. LaneStain's Avatar
    I preordered and got my first Lumia (Cyan) last Friday. I had to reboot it several times over the weekend and throughout the last week due to it freezing up despite a hard reset so I complained to the ATT store where I bought it and they replaced it today (had to wait for another cyan to come in because they were out). The new Lumia works great except that I get this same google sync issue even though it worked fine on the first Lumia. Like the others, the majority of my contacts are in google :mad:

    Google error

    Last updated 37 minutes ago

    m.google.com is currently unavailable. Try again later.

    Last tried 6 minutes ago
    Error code: 85010017


    I just tried doing a hard reset however this didn't fix the problem. Still no google! My HTC Arrive is still syncing all accounts normally as well as the 2 black Lumias that my brother and friend got at the same time I got mine.
    04-12-2012 10:51 PM
  25. levelbest's Avatar
    Is it possibly a WP7.5 specific issue, or does your son's HTC Arrive also have 7.5?
    the Arrive got Mango back in September.
    04-12-2012 10:58 PM
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