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  1. saintforlife's Avatar
    My Nokia Lumia keeps asking for my visual voicemail password. I don't know what it is or of I even set one. Due to this I am unable to access any of my contacts as this thing keeps popping up and asking for the password and doesnt allow me to do anything else. Can somebody help me?
    04-20-2012 11:09 PM
  2. camaroguy's Avatar
    It should be the same as your regular voicemail password, the one you type in when you call to listen to your voicemail.
    04-20-2012 11:14 PM
  3. saintforlife's Avatar
    I never had to type a password to hear my voicemail. What is the number to call into the voicemail service and access the menu? Maybe I can set a new one there?
    04-20-2012 11:22 PM
  4. ninjaap's Avatar
    Just dial your own number from your phone and it will take straight to your voicemail.
    04-20-2012 11:32 PM
  5. camaroguy's Avatar
    no password on your voicemail? That means anybody can dial your number and listen to your messages...seems bad.
    04-20-2012 11:34 PM
  6. sdreamer's Avatar
    Call your voice mail, listen to the instructions, go to the admin settings, then change your password. After that, when it next asks you for VVM pw, then put in the password you set up.
    mistagreg likes this.
    04-20-2012 11:59 PM
  7. saintforlife's Avatar
    Call your voice mail, listen to the instructions, go to the admin settings, then change your password. After that, when it next asks you for VVM pw, then put in the password you set up.
    That worked thanks!
    04-21-2012 03:09 PM
  8. RiseAgainst94's Avatar
    It's a real pain, anytime you swipe to another screen it asks for your visual voicemail password. Oh well, least we have it.
    04-21-2012 03:55 PM
  9. michont's Avatar
    no password on your voicemail? That means anybody can dial your number and listen to your messages...seems bad.
    If you dial voicemail from your phone, it won't prompt. If you dial voicemail some other way, it will ask for your password.
    05-02-2012 10:36 AM
  10. rdubmu's Avatar
    If you dial voicemail from your phone, it won't prompt. If you dial voicemail some other way, it will ask for your password.
    It does on At&t. It asked for my password each time I called from my phone. It might be a setting issue. It does the same thing on my old Lumia 900 and my new Titan II.
    05-02-2012 10:43 AM
  11. rebride's Avatar
    There are two sets of prompts in voicemail. The first deals with the messages i.e. delete, archive, repeat etc. Ignore those and another set of prompts dealing with administrative, password will start. I did new password, didn't ask for old ???
    05-02-2012 11:05 AM
  12. jhoff80's Avatar
    Make sure you have the correct plan to enable Visual Voicemail as well. There are LTE plans with and without it.

    Once you have it set up and working, it shouldn't prompt you for the password again until you change it.
    05-02-2012 11:44 AM
  13. Sukhen Sharma's Avatar
    Folks - I am having a similar problem, where everytime I try to call, it prompts me for a visual voice mail password.
    When I enter my regular voicemail passwords, it does not accept it and finally I have to click cancel. This problem popped up after I upgraded to 8.1
    I use a Lumia 720 phone with AT&T service provider.

    Any suggestions, how can I overcome it.
    08-26-2014 02:06 PM
  14. Laura Knotek's Avatar
    Folks - I am having a similar problem, where everytime I try to call, it prompts me for a visual voice mail password.
    When I enter my regular voicemail passwords, it does not accept it and finally I have to click cancel. This problem popped up after I upgraded to 8.1
    I use a Lumia 720 phone with AT&T service provider.

    Any suggestions, how can I overcome it.
    I had this issue when I switched from my 900 to my 920. I had to call AT&T customer service to have it fixed on their end.
    08-26-2014 02:31 PM
  15. Sukhen Sharma's Avatar
    I tried that. Initially they refused to do so. I called in another day and that consultant did fix this but only "Temporarily".
    When I called them back again, they asked me to talk to Nokia for a permanent fix, and as expected Nokia reverted the concern to AT&T.
    My problem was, I upgraded to AT&T postpaid from prepaid, the very next day, I switched to 8.1, so I am not able to isolate if it is an issue with the postpaid or the 8.1 upgrade.
    09-08-2014 10:36 PM
  16. msandsm's Avatar
    When I dial my own number, from that phone, all I get is a busy signal. Any other ideas? (Nokia Lumia 920 with WP 8.1) I realize you posted your answer almost 3 years ago, but I hope you see this.
    MSM
    10-05-2014 01:25 PM
  17. TheBigOkie's Avatar
    It is still a current problem. I have three WP 8.1 phones on my AT&T plan, two Lumia 920's and one 1520. They are all three doing the same thing. A call to ATT customer support yesterday only made it disappear for a little while.

    Once upon a time, when it worked appropriately, the regular voicemail PIN and the VVM PIN were the same. That no longer seems to be the case. In any event, no amount of resetting the password or entering what should be the correct password/PIN works. Only ATT can get it to work for a little while on their side. That tells me that the problem is theirs and not our hardware or the WWP 8.1 software.

    Sent from my Surface Pro 2 using Tapatalk

    Sent from my Surface Pro 2 using Tapatalk
    Last edited by TheBigOkie; 10-11-2014 at 01:21 PM.
    10-11-2014 12:59 PM
  18. Highdefjunkie's Avatar
    Thanks guys! I had the same problem as the OP.
    03-16-2015 11:51 AM
  19. SueBSouth's Avatar
    "When I dial my own number, from that phone, all I get is a busy signal. Any other ideas? (Nokia Lumia 920 with WP 8.1) I realize you posted your answer almost 3 years ago, but I hope you see this."

    What you need to do is call your voicemail, which is to press and hold down the 1 key on your phone pad, then follow prompts Admin, Change options, change/set password. I did a very simple 4 digit number, entered it when the Visual Voicemail password prompt came up, and viola! No more password requests prompts! So far...
    BTW I have a Nokia Lumia 635 with Windows 8.1 and what I really HATE is that you have to go through three screens just to dial a number. Woe betide the moment I need to dial 911 - without my glasses!
    12-15-2015 02:22 PM
  20. richard ficocelli's Avatar
    never had one,dont have one
    01-08-2016 05:31 PM
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