04-07-2013 07:43 AM
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  1. Dramer77's Avatar
    my black 920 doesnt do this..
    11-25-2012 09:27 PM
  2. Duvi's Avatar
    No clicking on my Cyan 920... none on my Black 900 either.
    11-25-2012 10:36 PM
  3. rkgriffin's Avatar
    I have two black 920s. One of them has this "issue" the other doesn't. But really, I would have never noticed it if I didn't read it on the internet. Not sure how this is an issue? How is it affecting your use of the phone? Who presses in that spot in everyday use? Like others have said, unless it actually causes a real issue in some way I could care less.

    Maybe I should walk around my house pressing every electronic I have in every possible way and if any of them make a sound or move a micro meter I am rushing to the internet to scream about it.
    socialcarpet likes this.
    11-25-2012 11:57 PM
  4. csudvm2003's Avatar
    My black Lumia had this real bad, I have a red one now and is having the same issue at the top left and bottom left although not as bad. If I push in on the glass at those points then it stops, its as if the glass is not fully secure.
    My black 920 just started doing this too. I checked it when I first received it last week because of the posts about this issue, and it was fine. I just checked again, and it's clicking, but when I push on the glass it stops. I'd been thinking the glass seemed a bit loose, and I think you're right that the glass might not be fully secure there.
    11-26-2012 12:01 AM
  5. Padmasali's Avatar
    Here is the video about defect in youtube...
    11-26-2012 02:37 AM
  6. Ken1ceo's Avatar
    I have the exact same issue with my son's black 920. I have a white one and don't have a problem at all. Should we call Nokia and send it back?
    11-26-2012 05:30 AM
  7. nizzon's Avatar
    I would be more concerned about that beeping noise its making

    mlm1950 and aubreyq like this.
    11-26-2012 05:55 AM
  8. Ben Lehtovaara's Avatar
    My wife's Lumia 920 had this issue. Took it back to the store and showed the guy I bought it from, comparing it to my Lumia 920. He agreed it was clearly a manufacturer defect and switched it for a new unit.

    I also switched my lumia 920 because the proximity sensor was buggered up. When I would make an outgoing call the screen would turn off before I lifted it to my ear and would not reactivate. I had no way to end a call.

    Its a bit unfortunate that there are clearly manufacturing defects here but its not like Nokia is the only one ... cough antenna gate ... cough cough iPhone 5 aluminum that dents when you look at it wrong...
    dfaris likes this.
    11-26-2012 06:03 AM
  9. muhlan's Avatar
    [NOTE][/NOTE] That clearly looks like a production bug. I would exchange it.
    11-26-2012 06:38 AM
  10. Mobile User 1's Avatar
    Is it possible that this flex exists to provide protection for the screen in case of harsh drops or does it progressively get worse?
    11-26-2012 07:09 AM
  11. doublebullout's Avatar
    My red launch-day 920 does not have this "problem." Is this some kind of joke?
    11-26-2012 07:44 AM
  12. EliteMikes's Avatar
    Bought 4 on launch day, they all do this. I can't consider this a problem to cry about it to at&t.
    socialcarpet likes this.
    11-26-2012 07:56 AM
  13. KDeering's Avatar
    My black one doesn't do this at all.
    11-26-2012 08:13 AM
  14. kcovert's Avatar
    Don't have the issue, wonder if the ones that do were from later batches where they were trying to catch up.
    11-26-2012 08:35 AM
  15. Bhagi108's Avatar
    My AT&T black L920 has this defect which I became aware of after reading this post. Personally it doesn't border me since that part of the phone doesn't have a button for me to touch there all the time.
    Since there is nothing to be done about it, it will be "out-of-sight-out-of-mine".
    The phone is almost perfect in its own way and asking for more is desiring way too much.
    11-26-2012 09:21 AM
  16. koldmiser's Avatar
    Is it just me or do the phones in the pictures and the video look like they've been put through the ringer? The first one looks like someone shave part of the front off, and the one in the video looks like someone sandpapered the screen.
    11-26-2012 09:39 AM
  17. socialcarpet's Avatar
    After watching the video, I can confirm mine does not do this. Make of that what you will.
    11-26-2012 09:42 AM
  18. C s G's Avatar
    My first unit did. Replaced due to a dead pixel, new unit doesn't flex. Rogers black.
    11-26-2012 09:44 AM
  19. Shap2012's Avatar
    Yes they are. Coming from iPhones, I'm shocked at how many little flaws the 920 has. Apple clearly has OCD people test their products before leaving the factory and Nokia doesnt sadly..
    11-26-2012 11:08 AM
  20. pjs37's Avatar
    Mine is not as bad as the video's one but I do notice it. However I do not have dust under my screen so I am not too concerned yet.
    11-26-2012 12:31 PM
  21. I Unquello's Avatar
    This is a defect.

    I've had a few conversations with Nokia quality (including Mr. Elop, himself) about this issue.

    You can see my other post (My Email to Stephen Elop and response!) for more details.

    To those who are saying "no big deal," I understand. It's not a big deal in the long run. However, as a mechanical engineer, I'm concerned with quality, and I feel that Nokia should want to know about an issue like this (which they very much do).

    The entire top portion of the chassis is loose. If you press on the top above the Nokia (fairly gently, actually), the chassis flexes. You can see it flexing. Eventually, the whole top flexes and it flexes when you pick it up by the sides. This is after about 3 days usage, no hits, drops, or shocks of any kind.

    I'm on my third 920. This one has been perfect so far. Also, it doesn't get nearly as hot as the first two. I'm fairly convinced that the excessive heat (uncomfortable to hold) is related to the chassis issue. On top of the chassis issue, there's some kind of minor screen delamination going on around the earpiece. I had that on the first two, as well.

    tl;dr

    Nokia is aware of and concerned with this issue and is working on a response.
    11-26-2012 04:49 PM
  22. Villain's Avatar
    all due to different plants making them and it being a new device launch. I had 7 Blackberry Bold 9900's at launch and all of them had different defects (raised menu panel, squeaky trackpad, mute display color etc)... RIM however took ownership of the situation and gave me a free Bold and a free playbook.
    11-26-2012 05:01 PM
  23. BLKahuna's Avatar
    Yup, I've got this same problem with my Black 920. Really, it doesn't lessen what a great phone this is or reduce it's usability. However, I frequently pick the phone up with one finger on the top and one finger on the bottom and it makes a very audible "crackle" when I do it. As such, my phone is just short of perfect.
    11-26-2012 05:26 PM
  24. nizzon's Avatar
    Yes they are. Coming from iPhones, I'm shocked at how many little flaws the 920 has. Apple clearly has OCD people test their products before leaving the factory and Nokia doesnt sadly..
    How can you have missed all the complaints about iPhone5's coming scratched out of the box, chips in the crome edge etc?
    11-27-2012 05:41 AM
  25. JammyGitz's Avatar
    My black one creaks and there's dust on the front camera, taking it back today, hopefully they won't ***** about the headphones which I've lost
    11-27-2012 06:36 AM
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