Lumia 920 camera suddenly not working after app updates

[weis]

I have had yellow Lumia 920 now for about 3 weeks and everything worked just fine. Yesterday evening (european time) I saw update reminders on the "shop" tile and there were 3 or 4 of them (Nokia drive+ and some others that I don't remember). I was doing something and didn't give a thought but just let the updates to be downloaded and installed and they went fine as far as I know. Today when I tried to take photos the camera suddenly dosen't work anymore. No matter if I click the hardware button or the camera app tile, it just flip back to live tiles. Camera doesn't work on Bing search either and not on any apps that utilized the camera.

I wonder if anyone else have this problem or what I should do next... I have restart the phone a few times but it didn't help... I haven't hard reset it because I have so many stuff in the phone, if there is a easy way to do it I rather not hard reset it...

Any suggestions are greatly welcome!

 

[George Ponder]

Might be a software issue... you could always uninstall the apps that were updated one at a time, restart the phone and see if that does the trick. Nokia Drive+ has been suspect of causing a lot of problems on the 920 and may be the guilty party. If the camera begins to cooperate after uninstalling one of the apps, wouldn't hurt to reach out to the developer or Nokia and let them know so a fix can be researched.

 

[jdhooghe]

Hey Weis, I had that happen when I was in Paris. My phone's camera was buggy from the start. Soft resets usually worked but I had to hard reset it a couple of times but that was my defective phone. I have had no reason to try this but go to settings. Swipe to where you go to look at background tasks and go to the camera menu. There is an option to reset the camera in there. I've never had to try it with my new phone but it might do the trick
Sent from my RM-820_nam_att_100 using Board Express

 

[weis]

I also got my camera to work - well, sort of.

I was actually preparing a hard reset because nothing seemed to work. I connected the phone to my computer trying to copy a few self-made ringtones manually, and suddenly the phone restarted by itself. Just for curiosity I tried the camera and whoa! It started to work.

I said sort-of because I tried some apps that use the camera and sometimes it works, sometimes not. Also the original camera app stops working if the above-mentioned apps stop working. Although a restart usually fix it. Now I know that it's probably some software glitches and nothing to be too worried about, just hope that Microsoft / Nokia fix it ASAP because it's really annoying that I don't know if it works when next time I click the camera button...

 

[Marko68]

I have the same issue.........this morning I take the phone to make a picture and the camera is not working.......always come back to start screen......... this is a big problem for me because I use a lot camera for work.
I have done soft and hard reset, also with no take backup but is not working...........

 

[steelcuda]

Did anyone get this resolved?

 

[klcow]

try settings>applications(swipe to the right)>photos+camera>reset camera.....might help!

 

[camptime]

Mine failed a few days ago when I was at a them park.It fails to save photos and videos I am really getting frustrated with all these bugs. I know a hard rest will fix the problem as it happened a few weeks ago as well but I have had enough of downloading everything time and time again. Will attempt to get a replacement tomorrow but do not expect to have a phone for a week or so.Thailand's replacement policy is only one week. :angry:

 

[Mehmet Yakup Sari]

i have the same problem. after the updates on january when i pressed camera button, it was going back to the main screen. by the february i downloaded the updates again. now it opens the camera screen but it's all black; tough i can reach my albums from the camera screen. it's like i have to cope with lumia 920 and i am very annoyed about this.

i tried hard or soft reset and failed to fix the problem. i am getting sure about never buying nokia again.

 

[weis]

Just to give an update for this camera issue. Well I though (hoped) the Portico update would fix the problem, but it didn't. After installing Portico instead of flip back to home screen when trying to open the camera app, the camera app just stayed grey-out doing nothing. Well sent my 920 to the service company. Hope to get a working phone back soon...

 

[digitalfranz]

Hi everybody.
I've got the same problem, but...with front camera.
I don't know since when my NL920's front camera has stopped working (i've used it very few times, but without problems).
When i tap front camera, the screen switch and i see only a blank screen, (In this state, none of the bottom icons work (are all frozen-out), although the top left arrow to go to the Gallery does work (i.e. I can tap it to go view my photos)), but after awhile it turns automatically to rear camera (working).
This was the bad news, the worst is that after a factory reset i didn't solve the problem.
The phone has never fallen down...no dust...no water...it has always been treated like a religious icon.
I still think this is a software problem (FW Version 1308 waiting for 1314)
What can be done to fix THE problem? just wait a for new fw...?

 

[digitalfranz]

Update:
Nokia Assistance shop has confirmed that exist an internal report regarding FFC hardware problems.
This is the very first time i have HW problem with a top phone. I've waited three months for a nobrand edition and after two months it stops working...no more words are necessary.

 

[Tato_s]

I have the same problem here.
I did the soft and the hard reset and it doesn't work.
Send the device to Nokia and 48 hours later, they send it back, "reseted from the factory" - basically the same procedure I did.
And it still does not work.
Of course it's a glitch on the software.
Nokia + MS could take a look at this issue and fix it. After all it's a Nokia App not a third part App.
Shame on you Nokia!!!!