1. SofaTester's Avatar
    Presently surprised that they ended up replacing it with a new 920.

    I assumed a vibration motor was a relatively simple fix and I'd get my same 920 back, but just got the email and they replaced my device, delivery estimate is on Monday.

    Pretty happy with that.
    01-17-2013 08:45 PM
  2. theeboredone's Avatar
    That's good to hear. I've talked to both live chat and on the phone customer service...both occasions resulted in me face palming. I just feel like the two I spoke/chatted with had no idea what they were talking about in regards to my battery issue.

    I still haven't sent my phone out, but mainly because I would be without a phone in the meantime. When did you send yours out? How long was the whole turn around?
    01-17-2013 10:14 PM
  3. SofaTester's Avatar
    I still haven't sent my phone out, but mainly because I would be without a phone in the meantime. When did you send yours out? How long was the whole turn around?
    I sent mine out on a Wednesday, they pay for the 2 day air shipping, they got it friday, status didn't change until Monday that it was being analyzed and/or repaired, then today I got the email/update it had been replaced and shipped, with delivery expected Monday.
    01-18-2013 12:39 AM
  4. Eki_13's Avatar
    my motor died too. is there any way to try to fix it via software? the problem is that it is embedded in motherboard so i will have to wait 2+ weeks to be replaced
    08-19-2013 10:20 AM

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