So I want to send my 640 XL for repair under warranty. There's a short form on MS site to complete and when you click 'submit' it says I should get a label, repair tracking number, etc to my inbox. Problem is, I've been doing this every day for a week and each time I get an email stating "Order Processing Delay". When I call Mobile Support they say they can't do anything about it because "It seems like it's a problem with Microsoft's website and we're just mobile support." I've called them several times and get the same response each time. They finally broke down and gave me an address I can send my phone to, but without a repair tracking number, I'm pretty hesitant to do so.
It seems that MS has a catch-22: you can't get your repair tracking number unless you submit your claim online, and you can't submit your claim online because the website is down and we don't support it.
What would you do? Has anyone just sent their phone off to an address like this with a "best of luck to you" prayer? Is there another department or line or route I can go to in order to get my phone repaired? This experience alone makes me very, very hesitant to buy another phone from MS.
It seems that MS has a catch-22: you can't get your repair tracking number unless you submit your claim online, and you can't submit your claim online because the website is down and we don't support it.
What would you do? Has anyone just sent their phone off to an address like this with a "best of luck to you" prayer? Is there another department or line or route I can go to in order to get my phone repaired? This experience alone makes me very, very hesitant to buy another phone from MS.