1. Dylan O Brien's Avatar
    Basically what the title says. I updated to GDR3 yesterday and today I plugged in my headphones. However my Lumia 920 doesn't recognize that the earphones have been plugged in which means I can't listen to music. I've tried multiple headphones, so it's not just one in particular. Any help would be great! Thanks!
    10-15-2013 04:47 PM
  2. eric12341's Avatar
    Let's start with performing a soft reset, if that don't work then try a hard reset. After that you can try getting it exchanged, just don't mention that you installed an unreleased update and you should be fine.
    10-15-2013 05:10 PM
  3. Dylan O Brien's Avatar
    Soft reset didn't work. How do I hard reset?
    10-16-2013 06:09 AM
  4. sdreamer's Avatar
    Settings > About > Reset. Hard reset entails losing all your personal data. I'd make sure that the headphone jack is clean and you see no debris in it. Sensing a headset/phone plugged in is through a physical switch (using plastic head jack charms triggers this) so maybe something might be keeping the switched pressed. If you look down the jack you should see a shiny protrusion on the right (nearest to the 2nd mic).
    Derausgewanderte likes this.
    10-16-2013 07:59 PM
  5. relenger's Avatar
    I have the Nokia 920 with the GDR3 update two. My headphones are working fine. Maybe it is a hardware issue? I would try downloading the NokiaSoftwareUpdaterForRetail_4.1.0 application and try to see if you can go back to GDR2 and confirm that the headphone jack does indeed work. if it does then upgrade to GDR3 and cross your fingers!

    Can you log in to your Microsoft account or store with GDR3 installed?? It keeps telling me I have the incorrect password but I know FOR SURE it is correct!
    10-18-2013 12:37 PM
  6. sdreamer's Avatar
    If you have two-step authorization set on your Microsoft account you need to enter the app password. Go to your account settings and under security you should find the information there.
    10-18-2013 11:49 PM
  7. Tomanband's Avatar
    I had the opposite problem when I updated to GDR3, all of a sudden the phone would think that headphones are plugged in all the time, so I can't do any normal calls or listen to music through the speakers...

    I did a soft and hard reset, plugged a number of different headphones in an d out, didn't help.
    I downgraded to gdr2+amber. didn't help
    I finally sent it in for repair...
    10-19-2013 10:19 AM
  8. theotherskipper's Avatar
    I have the exact same issue except I'm not even on GDR3. I'm on the French GDR2 thing. Pretty sure it's a hardware issue and there seem to be quite a few threads online regarding this issue. Here's one Lumia 920 thinks the headphones are still plugged ... - Nokia Support Discussions

    anyway, I think I'll have to send it in for repair as well. Being Canada, it might take forever before I get it back.
    10-19-2013 03:14 PM
  9. rogerandersonuk's Avatar
    Same issue with my HTC-8X. Went for a run yesterday and realised that the headphone socket wasn't working. Doubt it can be coincidence. Basically the phone doesn't recognise that you have put anything in the socket. Decided to do a full reset which annoyingly hasn't done anything. Backup & restore on WP8 is terrible!
    10-21-2013 11:18 AM
  10. theotherskipper's Avatar
    My issue with the 920 was that the phone would think the headphones were always plugged in even when they weren't. Especially annoying when it came to phone calls. So after I sent it to Nokia the second time everything was ok. But beware, I don't know how HTC deals with this kind of stuff but I got a different IMEI from Nokia and it's become an unblocking nightmare.
    06-14-2014 12:15 PM

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