1. PeteBeast's Avatar
    Hello guys, I need some help. Been reading EVERYWHERE and have found nothing similar to this.

    I live in Venezuela and bought this phone about 8 months ago through Amazon. Phone is great and worked perfectly until about a week ago when it started to lag quite a lot and the next day the screen started appearing glitchy, as shown in these pictures.

    Anyways, I soft and hard reset the device to no avail. The screen seems to be responding to touch quite perfectly (because by holding down the power button and sliding down the screen powers it down) but the screen shows nothing.

    I have tried everything I can imagine. I downloaded several verions of the firmware for this phone and flashed them to the device via Nokia Software Updater 4.1.0 and through Nokia Care Suite 5.0 (recovery and refurbish). Nothing seems to help the thing. It finishes but doesn't, really. At times the screen seems to display content perfectly and other times nothing at all or just fragments of images.

    Also, the NOKIA logo you can see in white with a black background has small lines running diagonally instead of being perfectly and solidly white like usual (can't really tell from the images but take my word for it).

    So, anyways, I'd like to know if anyone has experienced anything similar and has any idea of what I could do to save this phone. Returning it is pretty much impossible at this stage, not to mention I'm sure my warranty has run out already and living in Venezuela does nothing to my benefit.

    Thank you guys very much. Hope you can help me out.
    Attached Thumbnails img_20131107_162805.jpg   img_20131107_162816.jpg   img_20131107_162843.jpg   img_20131107_183720.jpg   img_20131107_235407.jpg  

    img_20131108_054932.jpg   img_20131108_211147.jpg  
    11-08-2013 07:40 PM
  2. WanderingTraveler's Avatar
    All I can recommend is to replace the screen. At this point, you either buy a new phone, or you try to replace the screen. There are how-tos on the internet, and there are parts, but it's a tough task.

    I'd contact Nokia or Amazon if I were you.
    11-08-2013 07:50 PM
  3. PeteBeast's Avatar
    So you think it could be a screen issue then? Not some internal hardware?
    11-08-2013 07:57 PM
  4. WanderingTraveler's Avatar
    Looks like a screen problem. Longetivity is something AMOLED screens lack, from my experience.
    11-08-2013 08:26 PM
  5. troylytle's Avatar
    It's LCD I think... But if it was new you have a manufacturers warranty for a year.
    11-08-2013 08:29 PM
  6. WanderingTraveler's Avatar
    It's LCD I think... But if it was new you have a manufacturers warranty for a year.
    Sorry, misread 920 as 820.

    I forgot about the manufacturer's limited warranty. Try using that.
    11-08-2013 08:39 PM
  7. troylytle's Avatar
    Make sure you tell them it hasn't had any falls.
    11-08-2013 09:24 PM
  8. PeteBeast's Avatar
    I chcked my warranty through the phone's IMEI and it doesn't seem to be active, says the phone is no longer under warranty. I bought it through Amazon, could it be that they have had the phone for a fe months, consuming the warranty, and later sell them? I'm pretty sure the phone was bought under a year ago.
    11-09-2013 01:17 PM
  9. troylytle's Avatar
    I don't think they have been out but a year and a couple weeks.
    11-10-2013 07:24 PM

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