1. DJRankine's Avatar
    Hi all,

    I've seen similar issues posted before, but none of the proposed solutions are working for me.

    I'm trying to update my phone to Lumia Black and am getting the below error message while trying to update:

    "The update was downloaded, but couldn't be opened. (8018830f)"

    I have 11.52GB of space free, phone is plugged in and charging (full battery), WiFi is on. Tried a soft restart and reverting to factory settings and still getting the same issue...

    If anyone has any ideas I'd really appreciate it! I want those customer text tones..!

    Thanks.
    01-10-2014 05:37 AM
  2. benny142's Avatar
    Hi Rankine,

    Got the same error when i tried to update today morning here in India ( about 13hrs back.. ) Keep hitting the search for updates button again. My phone got updated after five or six attempts.

    B.R.
    01-10-2014 01:31 PM
  3. Will6371's Avatar
    Make sure you have set your Wifi to stay on while screen times out.
    01-10-2014 04:53 PM
  4. DJRankine's Avatar
    Tried many many times now with no luck still. I've kept the phone unlocked for the whole download/update process and still nothing. I've contacted WP Support who are 'looking into the issue', just hoping they can come up with something!
    01-11-2014 09:13 AM
  5. lekhwani's Avatar
    In India. I changed location to United States and time to central America. Restarted and updated to Black right away.
    01-12-2014 01:33 AM
  6. DJRankine's Avatar
    Just tried this and unfortunately didn't work either :(

    I've contacted 3 UK now to see if they can help, not had a response yet... The list of things I've tried is longer than my arm now, only thing I can think of is that the phone itself must be faulty!

    Cheers.
    01-15-2014 07:43 AM
  7. benny142's Avatar
    when you are hitting the search 4 update button, how long it takes to download the update? When i received this error initially, the download bumped to 100% suddenly.

    Give this a last try ( hope you havent tried this )
    (Check your other storage. If the download is proper, your used up phone memory (other storage) will be approx. 1.5GB more.
    Do a soft reset. Hit search for update and check if the download is reaching 100% in a steady manner.

    B.R.
    01-15-2014 10:55 AM
  8. DJRankine's Avatar
    The download itself takes about 10 minutes or so (maybe a bit less). The install gets to 8% in about 1 minute, then jumps to 95% and fails. Current storage:

    Apps: 471MB
    Maps: 0KB
    Temporary Files: 21MB
    Photos: 1.8MB
    Music: 0KB
    Videos: 0KB
    Office Documents: 532KB
    Emails+Contacts: 84MB
    Ringtones: 0KB
    System: 1.9GB
    Other: 488MB

    Cheers.
    01-16-2014 03:45 AM
  9. DJRankine's Avatar
    Had a phone call from 3 last night (my network provider here in the UK) and learnt something new. Apparently, although the update has been released - 3 will not release it to our phones until they have tweaked the update so that it "runs perfectly with 3". They say that typically the updates are available for 3 handsets 2 weeks or so after the initial update is released by the firmware company.

    Never heard of this before, but will try again in a week's time and see what happens!
    01-17-2014 03:06 AM
  10. aditya007rm's Avatar
    Sir can u plz help me out in detail how to change the location to United States...? In date and time I changed to Central America... Bt when I do it for languages +region to United States it changes to India automatically I am using
    Lumia 720 bt still I can't get my black updatee
    02-05-2014 09:46 AM

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