1. myselfdotcom's Avatar
    guys//gals

    I have a little problem with my 925. I brought it brand new 3 weeks ago thru the ShopHQ deal and it was working great until yesterday. I can't hear anything from the headset when someone call me or me calling them or voicemail but yet if I put on speaker phone it works. Music/movie apps do not play any sound through speaker anymore. It don't make any sound even if you have every the setting every button is clicked.
    I can use the mic and earpiece to talk on the phone

    Alarms still works thru speaker though.

    I tried soft reset and hard reset..nothing works...Software is most current.

    Should I request for a replacement?
    03-22-2014 11:00 AM
  2. PxuLL's Avatar
    Yes.
    03-22-2014 11:06 AM
  3. myselfdotcom's Avatar
    From SHopHQ or Nokia?
    03-22-2014 11:59 AM
  4. HoosierDaddy's Avatar
    From SHopHQ or Nokia?
    Nokia for sure if they have a repair center near you. I always hate shipping flaky electronics because sometimes they are working again when they get them and may want to charge for shipping to and back. LoL
    03-22-2014 09:15 PM
  5. Rich21's Avatar
    I got my phone two days ago. Yesterday the sound completely died when I turned the sound down to '0'. Once down, it won't turn back up. Both the earpiece and speaker are silent so the phone is useless. Any suggestions?
    06-23-2014 05:21 PM
  6. PRASHANT RANJAN1's Avatar
    @Rich21 Try doing soft reset
    06-29-2014 01:23 AM

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