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925 has no sound at all...


New member
May 23, 2013

I have a little problem with my 925. I brought it brand new 3 weeks ago thru the ShopHQ deal and it was working great until yesterday. I can't hear anything from the headset when someone call me or me calling them or voicemail but yet if I put on speaker phone it works. Music/movie apps do not play any sound through speaker anymore. It don't make any sound even if you have every the setting every button is clicked.
I can use the mic and earpiece to talk on the phone

Alarms still works thru speaker though.

I tried soft reset and hard reset..nothing works...Software is most current.

Should I request for a replacement?


Trusted Member
May 28, 2013
From SHopHQ or Nokia?
Nokia for sure if they have a repair center near you. I always hate shipping flaky electronics because sometimes they are working again when they get them and may want to charge for shipping to and back. LoL


New member
Jun 23, 2014
I got my phone two days ago. Yesterday the sound completely died when I turned the sound down to '0'. Once down, it won't turn back up. Both the earpiece and speaker are silent so the phone is useless. Any suggestions?