09-22-2014 08:55 AM
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  1. nasellok's Avatar
    So, I decided to not get a case because I bought the insurance from Microsoft store - well, low and behold, the screen scratches. I have hair line scratches all over my screen - Gorilla Glass my A$$!! My phone must have fell out of my pocket, was on the couch, and my 1 year old got a hold of it, she put it on the wood floor, and decided to use it as a ski for her hand as she crawled - not a good thing. The entire screen is hairline scratched, all over it - WTF. Well, I guess ill try to find a polish or something that can get the scratches out, anyone have any suggestions? If I cant get them out, ill see if I can just get a new one, and put a case on it. That being said, if your going naked with this thing, Gorilla Glass will scratch.
    03-03-2014 08:37 AM
  2. iBandar's Avatar
    Gorilla Glass is scratch resistant not scratch proof.
    03-03-2014 08:41 AM
  3. nasellok's Avatar
    Gorilla Glass is scratch resistant not scratch proof.
    I know this, thank you Captain Obvious - im just saying, it scratches fairly easily. You see all these videos of keys, and nails, and such with no scratching, a small brush against my floor face down, and totally f*&$*#ed
    03-03-2014 08:46 AM
  4. TheJoester09's Avatar
    I know this, thank you Captain Obvious - im just saying, it scratches fairly easily. You see all these videos of keys, and nails, and such with no scratching, a small brush against my floor face down, and totally f*&$*#ed
    It was used "as a ski" across a HARDwood floor, and you're surprised that it's scratched? LMFAO Gorilla Glass is still GLASS. It's not made of diamond. If you think that grinding it against a hard surface means it scratches "fairly easily," then all I can say is lower your expectations.
    03-03-2014 08:58 AM
  5. gamblers4's Avatar
    So, I decided to not get a case because I bought the insurance from Microsoft store - well, low and behold, the screen scratches. I have hair line scratches all over my screen - Gorilla Glass my A$$!! My phone must have fell out of my pocket, was on the couch, and my 1 year old got a hold of it, she put it on the wood floor, and decided to use it as a ski for her hand as she crawled - not a good thing. The entire screen is hairline scratched, all over it - WTF. Well, I guess ill try to find a polish or something that can get the scratches out, anyone have any suggestions? If I cant get them out, ill see if I can just get a new one, and put a case on it. That being said, if your going naked with this thing, Gorilla Glass will scratch.
    Funny! People are amazing. Blame the product for not being able to withheld YOUR child destroying your phone. Why not just take responsibility that you left your phone out for your kid to find and ruin? You're an *****. I hope they don't replace it for you.Why would you let your one year old abuse your phone? You must have seen your 1 yr old do it as you described the situation accurately.
    03-03-2014 09:02 AM
  6. invertme's Avatar
    I know this, thank you Captain Obvious - im just saying, it scratches fairly easily. You see all these videos of keys, and nails, and such with no scratching, a small brush against my floor face down, and totally f*&$*#ed
    Apparently you didn't know that if you are surprised your phone is scratched. Any phone screen would be damaged after that.
    03-03-2014 09:02 AM
  7. Kage Maru's Avatar
    You forgot to put "Breaking News" in the beginning of your thread title...
    Kieta, berty6294 and ArthJar like this.
    03-03-2014 09:04 AM
  8. primortal's Avatar
    Gorilla Glass - Scratch Resistance*

    *Not covered when in the hands of children
    hopmedic and DavidinCT like this.
    03-03-2014 09:19 AM
  9. ohgood's Avatar
    So, I decided to not get a case because I bought the insurance from Microsoft store - well, low and behold, the screen scratches. I have hair line scratches all over my screen - Gorilla Glass my A$$!! My phone must have fell out of my pocket, was on the couch, and my 1 year old got a hold of it, she put it on the wood floor, and decided to use it as a ski for her hand as she crawled - not a good thing. The entire screen is hairline scratched, all over it - WTF. Well, I guess ill try to find a polish or something that can get the scratches out, anyone have any suggestions? If I cant get them out, ill see if I can just get a new one, and put a case on it. That being said, if your going naked with this thing, Gorilla Glass will scratch.
    a screen protector will make the current scratches less visible, and, well, you know, prevent future scratches too
    03-03-2014 09:23 AM
  10. Badgerbrown's Avatar
    It sounds like the screen held up fairly well considering what happened to it. If the scratches are not to deep you, there is a Gorilla Glass resurfacing compound you can use

    Resurfacing Compound
    nasellok and savagelizards like this.
    03-03-2014 09:27 AM
  11. sym1a1a's Avatar
    are you sure the glass itself scratched?, it is possible that the oleophobic coating on the glass is what scratched, most high end smartphones use a oleophobic coating to reduce finger smudges and help make the glass feel smooth, it is typically this coating that scratches rather than the glass, as to your point about seeing videos of keys and knives ect not scratching the screen, bear in mind that things like sand will scratch glass much easier that a key or knife, any granular substance like sand,sugar,salt will be much more likely to scratch your phone than a key or coin will, you can purchase oleophobic coatings to coat or repair glass surfaces online, here is a link for amazon

    Amazon.com: API The World's First Anti Fingerprint Oleophobic Coating Kit Fusso SmartPhone: Cell Phones & Accessories

    good luck, and yes, be more careful in the future :)
    03-03-2014 09:57 AM
  12. Joel S79's Avatar
    I know this, thank you Captain Obvious - im just saying, it scratches fairly easily. You see all these videos of keys, and nails, and such with no scratching, a small brush against my floor face down, and totally f*&$*#ed
    No. GG is designed to resist scratching from common items found in your pocket, like keys, coins, edges of money clips, keychains, etc. It's not designed to be dragged along a floor covered in crap people track inside, like sand, which is made up of silica and is hard enough to scratch the glass.
    admorris#AC and hopmedic like this.
    03-03-2014 10:14 AM
  13. nasellok's Avatar
    Funny! People are amazing. Blame the product for not being able to withheld YOUR child destroying your phone. Why not just take responsibility that you left your phone out for your kid to find and ruin? You're an *****. I hope they don't replace it for you.Why would you let your one year old abuse your phone? You must have seen your 1 yr old do it as you described the situation accurately.
    Yea, your right I forgot - you were there, you know exactly what happened - I gave my phone to my daughter and told her to drag it on the floor. Im going to try using automotive wax, and see if it works, if that doesn't work, ill try the Oleophobic coating someone else recommended, if that doesn't work, ill prob try to get a new one, or just live with it the way it is. That being said - I will be getting a case now.
    03-03-2014 10:55 AM
  14. sym1a1a's Avatar
    Do Not use automotive wax!!! This will make the screen almost impossible to slide your fingers over the glass smoothly and will be almost impossible to remove!!!
    nasellok likes this.
    03-03-2014 10:58 AM
  15. jmshub's Avatar
    Phone screens are extremely scratch resistant against keys or screwdrivers or whatever. But small dirt particles can actually be much harder than steel, and will scratch.
    03-03-2014 11:00 AM
  16. nasellok's Avatar
    It sounds like the screen held up fairly well considering what happened to it. If the scratches are not to deep you, there is a Gorilla Glass resurfacing compound you can use

    Resurfacing Compound
    Have you ever used this - would it be better to use this or the dropper from Amazon (Amazon.com: API The World's First Anti Fingerprint Oleophobic Coating Kit Fusso SmartPhone: Cell Phones & Accessories
    03-03-2014 12:52 PM
  17. Badgerbrown's Avatar
    I have never used it. I'm not sure which one would be better honestly. I lean towards the TDI one because it states it is specifically for gorilla glass. It's just a shot in the dark though.

    Some other forums for scratch repair have also indicated there's a 3M product that work's well to:
    http://www.repaintsupply.com/pd_perf...00_trizact.cfm
    03-03-2014 01:58 PM
  18. Indistinguishable's Avatar
    Gorilla Glass is scratch resistant not scratch proof.
    "Icon will scratch."

    "Consumers will complain."
    DavidinCT likes this.
    03-03-2014 02:58 PM
  19. ohgood's Avatar
    I know this, thank you Captain Obvious - im just saying, it scratches fairly easily. You see all these videos of keys, and nails, and such with no scratching, a small brush against my floor face down, and totally f*&$*#ed

    hey, cap'n, it may not obvious to you yet, but it looks like the compass says you're a sailin on the ship o' contradictions headed for the straights o' dramaville in this thread-o-denial.
    Y2HBK, Starrbuck, jt09xlt and 3 others like this.
    03-03-2014 08:09 PM
  20. w4rmk's Avatar
    When I was at my local Verizon store a few days I was surprised by how scratched up their demo Icon's were. Looks like someone ran them across the floor. They have loads of little spider scratches all over the screens.
    03-03-2014 11:08 PM
  21. arjunan's Avatar
    Gorilla Glass is Shatter Resistant, Not Scratch resistant.
    03-05-2014 07:26 AM
  22. TheJoester09's Avatar
    Gorilla Glass is Shatter Resistant, Not Scratch resistant.
    Even still, I would highly recommend against allowing your daughter throw, kick, beat, or hammer the phone. It could still shatter. But I'm sure the OP already knows that.
    berty6294, arjunan and hopmedic like this.
    03-05-2014 07:47 AM
  23. berty6294's Avatar
    Just commenting to subscribe. This thread has me crying of laughter!
    03-05-2014 07:55 AM
  24. california86's Avatar
    OP, at least now you know. There are few things made by man that can withstand abuse administered by a small child.

    I don't yet have children, but I have taken care of many, so I can understand how difficult it is to keep track of all things, all the time. You'll just want to try to be a little more careful next time around. Good luck.
    03-05-2014 08:34 AM
  25. nasellok's Avatar
    OP, at least now you know. There are few things made by man that can withstand abuse administered by a small child.

    I don't yet have children, but I have taken care of many, so I can understand how difficult it is to keep track of all things, all the time. You'll just want to try to be a little more careful next time around. Good luck.
    The worst part of this, is that my previous phone (Galaxy Nexus, which is the worst phone of all time btw), managed to make it over 2 years without a scratch, naked, and 1 week into my Icon, and it gets dragged on the floor by my daughter. To the people who are condescending and just flat out rude on this board - go F yourselves, to those that made recommendations on how to get the hairline scratches out, thank you.
    03-06-2014 10:17 AM
48 12

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