05-05-2015 09:24 PM
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  1. stevebor1's Avatar
    First they pull the app and then say we could continue using the mobile site, now today, they are actively denying access to login via the mobile website.

    I've tried on my 1520 and 1020 with 8.1. tried logging in multiple times (I think it goes through, but then get kicked out) then my bank accounts got locked.
    I then tried on my 520 running 10 preview and I get redirected to the desktop version of the website.

    seriously. What the hell is up? The mobile site used to work!

    direct link bankofamerica.com/mobile/banking.go

    edit: actively blocking = activity failing to support ie on windows phone.
    Last edited by stevebor1; 03-11-2015 at 01:39 AM.
    03-11-2015 01:27 AM
  2. hotphil's Avatar
    Change bank.
    nohra likes this.
    03-11-2015 01:52 AM
  3. WinU's Avatar
    Oh I am ticked! Took me 20 minutes to try to sign in and I actually had to use the FULL website. It sucks! Not happy. Will have to consider changing banks even though it's a huge pain!
    03-11-2015 07:30 AM
  4. Likwidz's Avatar
    Changed to Wells Fargo.
    daThomas likes this.
    03-11-2015 08:15 AM
  5. RumoredNow's Avatar
    I am ever so happy I switched to Ally.

    All in electronically. I can mobile deposit from my WP App or upload a jpg of check front and back to my PC and deposit in my browser. Interest on checking. 100 free checks. ATM fee reimbursement. Look into Ally, BoA users.

    Tell those BoA bums exactly why you are leaving. I did. I hope it costs them way more accounts than they calculated and the executive that got a bonus for messing us over gets called on the carpet and fired without a golden parachute.
    Likwidz, rhapdog, a5cent and 3 others like this.
    03-11-2015 12:45 PM
  6. wpfan86's Avatar
    I am ever so happy I switched to Ally.

    All in electronically. I can mobile deposit from my WP App or upload a jpg of check front and back to my PC and deposit in my browser. Interest on checking. 100 free checks. ATM fee reimbursement. Look into Ally, BoA users.

    Tell those BoA bums exactly why you are leaving. I did. I hope it costs them way more accounts than they calculated and the executive that got a bonus for messing us over gets called on the carpet and fired without a golden parachute.
    How is the Ally app? Any issues?
    RumoredNow likes this.
    03-11-2015 12:55 PM
  7. several potatos's Avatar
    I'm probably going to change banks as well
    RumoredNow likes this.
    03-11-2015 12:57 PM
  8. RumoredNow's Avatar
    How is the Ally app? Any issues?
    Just one little niggle... And it is not a deal breaker for me.

    Mobile deposit does not show in account as pending. You don't see it till it posts. Ally clears checks fast in my experience.
    03-11-2015 12:59 PM
  9. rhapdog's Avatar
    Ally actually let's you make "check image" deposits from a desktop PC web browser? Never heard of that one. Most require an app for Android or iPhone to do that.

    To me, that's a game changer right there. I do all my banking on my laptop, and if I had several checks to deposit, it would be more convenient to feed them into my double-sided scanner, where it flips them to scan both sides automatically.

    I'm going to have to check that out. Right now, though, all my deposits are direct, and it is rare to need to deposit a check except around Christmas when grandparents and such send money instead of gifts. Probably only get about 2 or 3 paper checks per year that need depositing, and those are usually $10 or less, and I'm not exactly in a hurry over them. Still, they all come at the same time, and depositing them via browser would save a special trip to the bank for a $15-$20 deposit. Not worth the trip into town as far out as I live.

    Time to research Ally.
    03-11-2015 01:03 PM
  10. RumoredNow's Avatar
    Oh... By the way...

    I also let BoA know that I am very active on the largest Windows community site in the world and would be sure to advocate that others stop supporting BoA as BoA no longer supports our community.
    Likwidz, jmshub, neo158 and 5 others like this.
    03-11-2015 01:18 PM
  11. rhapdog's Avatar
    Just one little niggle... And it is not a deal breaker for me.

    Mobile deposit does not show in account as pending. You don't see it till it posts. Ally clears checks fast in my experience.
    That's not even a niggle for me. However, there is one deal breaker. Sometimes I do some consulting work for cash. Can't deposit cash to Ally. Something I didn't think about before.

    I like the fee schedule with Ally. Fees are lower than at pretty much every bank I've looked at over the years. I like the bank I'm with now, and they have great customer service, just no Windows Phone app. My wife is happy, and she generally does most all the banking. She doesn't use a Windows Phone, so she's happy. She refuses to use a smart phone, period. I'm not sure I know anyone besides her who is in their young 30's and refuses to use a smart phone. I'm 50, and I love using my Windows Phone.

    Ah, well. Guess I'll stay put for now.
    RumoredNow likes this.
    03-11-2015 01:24 PM
  12. RumoredNow's Avatar
    ...Can't deposit cash to Ally. Something I didn't think about before....
    Interesting and not an issue I'd thought of. (I generally don't get handed more cash than I'd just keep to have on hand...)

    Thank you for bringing this up. Here is what Ally advises:

    capture.jpg
    03-11-2015 02:03 PM
  13. stevebor1's Avatar
    I just spoke to a rep and she confirmed that as of 3/10 the discontinue mobile web access for Windows Phone. So yes, they are blocking WP users.
    She elevated an issue for me, but you know how that goes. I think I am off to Ally, all 5 accounts.
    03-11-2015 09:21 PM
  14. TechFreak1's Avatar
    Well you have two options, switch banks or switch platforms.

    I know which I would rather do, switch banks as if a bank goes out of it's way to penalize it's customers & hide behind it's TOS &/or prohibit service then it does not bode well at all.

    That is precisely what I am doing - switching to Natwest (unrelated matter ) as they have a decent app and the chances of them supporting mobile payments for windows phone is greater compared to some other banks.
    xandros9 likes this.
    03-12-2015 07:37 AM
  15. Jorge Holguin's Avatar
    Here is part of my letter to BoA.
    Goodbye Bank of America

    Dear BoA you are not in the business of popularity you are in the business to serve your costumers. Please do not give me the excuse that keeping that app and IE access through my Windows phone/tablets is expensive; you are one of the wealthier institutions in the world. If you were a small or student developer I might gave you a pass but you are not.


    Shame of you BoA, after all what you did to us financially we kind of forgave you and gave you that chance again, and this how you pay to those loyal customers. Abandon them in the blank; leaving without a good explanation of why. Shame of you.



    Starting today March 12, 2015 will be the last week my name and your institution will be related in any kind of business.

    Goodbye BoA and again, shame of you, shame of you.
    Attn: Jorge Medina.
    http://forums.windowscentral.com/win...ml#post3022505
    https://twitter.com/Dominican2911/st...20403883106304
    Last edited by Jorge Holguin; 03-12-2015 at 09:03 AM.
    RumoredNow likes this.
    03-12-2015 08:49 AM
  16. tgp's Avatar
    Please do not give me the excuse that keeping that app and IE access through my Windows phone/tablets is expensive; you are one of the wealthier institutions in the world. If you were a small or student developer I might gave you a pass but you are not.
    I understand where you're coming from, except for this. BoA being wealthy makes no difference.

    Look at it this way: you specifically said that you might give a pass to a small or student developer who decides not to provide a WP because it's expensive. If the ROI isn't there for a small developer, it won't be there for a big wealthy developer either, all else being equal. Why should BoA having the money to do it obligate them to do it if it won't pay? I'm quite certain that if it would pay, BoA would maintain the app.

    The other thing to consider is the reason that big name developers are avoiding WP, or even dropping what support they do have. Is there a reason? I can understand someone like Snapchat whose CEO made it quite clear that he doesn't like WP, but they're not the only ones dropping support. I doubt that the decision makers at all of the companies dropping WP support have the same attitude. The decision is more than likely a purely financial one for most of them.

    Consider this: maybe the problem is somewhere else.
    03-12-2015 09:21 AM
  17. Jorge Holguin's Avatar
    I understand where you're coming from, except for this. BoA being wealthy makes no difference.

    Look at it this way: you specifically said that you might give a pass to a small or student developer who decides not to provide a WP because it's expensive. If the ROI isn't there for a small developer, it won't be there for a big wealthy developer either, all else being equal. Why should BoA having the money to do it obligate them to do it if it won't pay?
    Because in the case of BoA we are paying for services. I do not care if Snapchap or anything alike doesn't come I am not spending a penny on them. On the other hand I am a paying costumer of BoA and if they cannot give me what I deserve as a such I just move on. "Expensive" is a round term. What is expensive for one person is not for other. For example: I may not have $5000, or $1000 grands to develop for more than one platform as a small or student developer but no the case for BoA.
    RumoredNow, z8er and forked like this.
    03-12-2015 09:31 AM
  18. tgp's Avatar
    Because in the case of BoA we are paying for services.
    It's your choice (obviously). Is BoA obligated to provide you with an app? Actually, they have 2 apps available. It's you who is choosing to not be able to use one of them.

    For example: I may not have $5000, or $1000 grands to develop for more than one platform as a small or student developer but no the case for BoA.
    If you don't have $5,000 to develop an app but thought you could make a profit by doing it, you would borrow the money. The only difference with BoA is that they don't have to borrow the money.
    03-12-2015 09:37 AM
  19. Jorge Holguin's Avatar
    It's your choice (obviously). Is BoA obligated to provide you with an app? Actually, they have 2 apps available. It's you who is choosing to not be able to use one of them..
    Yes, the costumer is always right. I am paying for their services.
    If you don't have $5,000 to develop an app but thought you could make a profit by doing it, you would borrow the money. The only difference with BoA is that they don't have to borrow the money
    Exactly, they have the money. One of the excuse when first announced was the expenses of maintaining the app. Although, they said it once they never repeated it because it just did not make sense.
    03-12-2015 09:45 AM
  20. Stiv X's Avatar
    It is one thing to stop supporting your app. It is another to pull it out of marketplace and actively block web traffic. This is not negligence. This is calculated! For this reason, they should be boycotted. Such a bonehead management decision should NOT be easily (if ever) forgiven. I will continue to use USAA, but also promote Ally bank and Wells Fargo for their WP support. They understand customer outreach.
    Last edited by Stiv X; 03-12-2015 at 04:13 PM.
    03-12-2015 10:06 AM
  21. neo158's Avatar
    Well you have two options, switch banks or switch platforms.

    I know which I would rather do, switch banks as if a bank goes out of it's way to penalize it's customers & hide behind it's TOS &/or prohibit service then it does not bode well at all.

    That is precisely what I am doing - switching to Natwest (unrelated matter ) as they have a decent app and the chances of them supporting mobile payments for windows phone is greater compared to some other banks.
    In most, if not all, cases switching banks is far cheaper than switching platforms.

    Barclays are supposedly very good as well and have been the only bank to show active support for WP by being the first to have a Mobile banking app, they also have a PingIt app for WP as well. I'll be switching to Barclays from HSBC seeing as the rumoured HSBC app has failed to appear.
    RumoredNow and TechFreak1 like this.
    03-12-2015 10:29 AM
  22. tgp's Avatar
    Exactly, they have the money.
    You missed my point. If it was worth it, they would spend the money. If you could spend $5,000 and develop an app and turn a profit, you would get the money. The situation of having the money in your account or not doesn't matter. You'll get it.

    You know, I could have a similar argument against Bank of America. I live in a rural community, but it's very heavily populated. I also live about 1.5 miles (2 km) outside a fairly good size town. BoA does not have a branch in my town. If they built one, they would have probably 100,000 potential customers within a 10 minute drive. Should I be upset because they don't have a physical bank near me?

    Why is the O'Hare airport in Chicago instead of down the road from my house? I'd love the convenience.

    The point it, businesses go where the customers are. Do you realize that BoA could take the resources they would put into a WP app and use it to optimize their Android app with a potentially better return? If they would optimize the Android app so it would result in 5% more customers, it would be more than 100% of WP customers.

    Either way, I stated my opinion. Take it or leave it. It's a free country. BoA is free to accommodate or not accommodate WP users, whichever they please.
    03-12-2015 10:57 AM
  23. TechFreak1's Avatar
    In most, if not all, cases switching banks is far cheaper than switching platforms.

    Barclays are supposedly very good as well and have been the only bank to show active support for WP by being the first to have a Mobile banking app, they also have a PingIt app for WP as well. I'll be switching to Barclays from HSBC seeing as the rumoured HSBC app has failed to appear.
    1) That is true
    2) As much as I want to switch to Barclays, have seen issues with their buisness e-banking first hand which made me reconsider. However you do raise a good point with PingIt. As they could evolve it to support NFC and Wallet on windows phone.
    Last edited by TechFreak1; 03-12-2015 at 02:22 PM. Reason: fixed typo "first hand"
    03-12-2015 11:20 AM
  24. neo158's Avatar
    1) That is true
    2) As much as I want to switch to Barclays, have seen issues with their buisness e-banking first which made me reconsider. However you do raise a good point with PingIt. As they could evolve it to support NFC and Wallet on windows phone.
    Yeah, I understand that issues with business e-banking would be a major problem. You are right about PingIt as it could be evolved into an NFC payment method.
    TechFreak1 likes this.
    03-12-2015 11:24 AM
  25. RumoredNow's Avatar
    tgp... You are misconstruing the point.

    A bank is not in the business of making money from an App. How do they make money from an iOS or Android App? By attracting and retaining customers. By building goodwill. The App still cost them to develop and maintain. In and of itself, a banking App does not generate income. There is no mystical ROI figure to be looked at. A banking App on any platform is a loss leader. Period. You are applying an inappropriate accounting terminology and only muddying the waters.

    BoA and Chase had Apps. These Apps were perfectly functional and there is no reason that they would stop functioning in March, 2015 and needed to be pulled. This is an active declaration of withdrawing support.

    I read many of the threads on this topic. Most users are saying they are fed up and are thinking of switching banks or have switched based on this declaration of, "We, your bank, no longer choose to support you in the manner we support all other customers. We no longer value you equally alongside iOS and Android users."

    No one affected cares about the bank trimming costs by slapping us in the gob. We care about the stinging sensation in our gob where it has been slapped vigorously. You can talk about pragmatism on the bank's part all you want. It is completely and utterly tangential to the conversation.

    You keep posting about how people speaking out and moving their accounts will not bring the Apps back. Who that has moved their account would want to switch back at this point? I'd guess not very many at all...

    Your reasoned arguments about bank pragmatism may be well thought out and presented, but they ignore what is going on in these threads.

    It's about community. It's about rallying round to protest. The bank's considerations really are just immaterial to the callous and slipshod implementation that is almost guaranteeing customers go from feeling valued to discounted.

    It is one thing to not have a Windows Phone App. It is another to have further updates cancelled. It is a declaration of, "We don't want your business" to actively deny internet capabilities to a whole segment of your customer base. Why should anyone put up with being treated that way? Why are you advocating Windows Phone users should just quietly take their lumps?

    Your efforts in this conversation are completely off target.
    z8er, Likwidz, neo158 and 11 others like this.
    03-12-2015 11:41 AM
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