1. vamsi736's Avatar

    i am using Samsung omnia w. recently i got a notification that my phone has new updates. I tried to update it, but its showing an error that

    "update failed: Samsung update for windows phone
    we weren't able to update your phone. please try again. after updating you might need to manually re sync your pictures and media files
    we couldn't download update because of background intelligence transfer service (BITS)
    801811A3 "

    even i checked my bits status and kept it on. but still i am facing the same problem
    04-06-2012 03:51 AM
  2. canesfan625's Avatar
    What is the account type on your PC? Either that your you need to reinstall Zune (maybe)

    I think there is a fixit for this issue actually...

    Yeah, Seems there is: Installing and troubleshooting problems during the software update for Windows Phone

    Give it a try since you said that BITS is running.
    04-06-2012 06:23 AM
  3. jimrstout's Avatar
    I had the same problem on my HTC Trophy. Restarting BITS had no impact. I started the software protection service and the next update attempt succeeded.
    04-22-2012 07:01 AM

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