Surface Duo is on salefor over 50% off!

  1. mstfcck's Avatar
    Hi everyone,

    I am using Nokia Lumia 920, Windows Phone 8. When trying to sync Microsoft account, gives the following error message:

    Outlook error
    Last updated XX hours ago.
    We're having a problem connecting to dub-m.hotmail.com. Contact a support person or your service provider.
    Last tried XX minutes ago
    Error code: 86000C09


    You can find screenshots of error to attachments.

    How Can I fix that? I searched to the same problem on internet. I found samething, but it's not work!
    - http://forums.windowscentral.com/win...nnot-sync.html
    - We're having a problem connecting to dub-m.hotmail.com Any - Microsoft Communityerror: 800488b2 live id attention required - Microsoft Community
    - Attention Required - Windows Live password is incorrect Error - Microsoft Community
    - Attention Required - Windows Live password is incorrect - It's - Microsoft Community

    Help please...
    Attached Thumbnails wp_ss_20131009_0001.jpg   wp_ss_20131009_0002.jpg  
    10-09-2013 03:28 AM
  2. LMZR's Avatar
    Try removing the account, or re add it.
    10-09-2013 04:38 AM
  3. mstfcck's Avatar
    How Can I remove microsoft account? There aren't no options on menu for remove, just sync :/
    10-09-2013 06:12 AM
  4. Momchil Ignatov's Avatar
    To remove the Microsoft account you will need to format your phone eg. reset it to the factory settings and lose all the information(pictures,videos,music...).
    To reset it: go to settings>about and there is the button for resetting
    10-09-2013 06:34 AM
  5. o0Nighthawk0o's Avatar
    Looks like some others have had this problem. Try what this guy says:
    http://forums.windowscentral.com/win...-86000c09.html

    Other suggestions I have seen is to check your data connections and make sure they are on, Cellular and/or WiFi. Or some have said to give it time as there may be an issue with the server.

    Or:
    https://skysphere.helpjuice.com/ques...error-86000C09
    10-09-2013 07:11 AM
  6. getalex's Avatar
    do this - go to messaging settings and turn off SMS and chat backup. Then try to sync, if that works let us know!
    10-09-2013 07:17 AM
  7. mstfcck's Avatar
    @Momchil Ignatov
    I don't want to do reset. Because I try it and my phone is not installed again. So I gave the phone to warranty. :/ I dont want to try againg!
    10-09-2013 08:01 AM
  8. Momchil Ignatov's Avatar
    @Momchil Ignatov
    I don't want to do reset. Because I try it and my phone is not installed again. So I gave the phone to warranty. :/ I dont want to try againg!
    I am sorry to hear it. This was my suggestion. Good luck fixing this issue :)
    10-09-2013 09:21 AM
  9. iamtim's Avatar
    Try deleting the contact shown on you 2nd screen shot on both the device and server.
    10-09-2013 11:31 AM
  10. mstfcck's Avatar
    do this - go to messaging settings and turn off SMS and chat backup. Then try to sync, if that works let us know!
    Thanks to everyone :) I turn off backup sms and chat.. The problem is resolved :) Thanks @getalex ;)
    10-09-2013 11:43 AM
  11. charmaine pawson's Avatar
    mine was the date and time was wrong on my phone , i changed this and it was able to sync with everything
    05-26-2014 02:15 PM
  12. Shaian Singh's Avatar
    I was having this problem. I deleted the google account and re-synced the microsoft account. To delete, just hold on the desired icon and an option box will come up asking if you want to sync or delete...Hope this helps.
    09-16-2014 10:11 AM

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