1. Vol4til3's Avatar
    Hello
    since updating to Black my HERE maps&drive cant seem to start any more.when you tap on them they load and kick back to the home screen.

    Anyone else having this problem with any solutions?
    02-14-2014 02:11 PM
  2. mjperry51's Avatar
    Hello
    since updating to Black my HERE maps&drive cant seem to start any more.when you tap on them they load and kick back to the home screen.

    Anyone else having this problem with any solutions?
    Both work fine for me on 928. . .
    02-14-2014 07:06 PM
  3. Ashish Saraf1's Avatar
    Hello
    since updating to Black my HERE maps&drive cant seem to start any more.when you tap on them they load and kick back to the home screen.

    Anyone else having this problem with any solutions?
    Uninstall and reinstall both applications...!

    sent either from my Nokia Lumia 820 or HTC Desire HD
    02-14-2014 09:03 PM
  4. 1MoreFord's Avatar
    Here Drive started crashing after the Black update. A soft reset seems to have cured this.
    02-14-2014 09:34 PM
  5. SAM 77's Avatar
    Theres not much time lost between a hard and soft reset so first up if you havent done so

    Hard Reset (turn off your phone)
    02-14-2014 09:39 PM
  6. Vol4til3's Avatar
    I tried uninstalling and reinstalling but no change.
    02-15-2014 01:28 AM
  7. kb4000's Avatar
    Theres not much time lost between a hard and soft reset so first up if you havent done so

    Hard Reset (turn off your phone)
    Hard Reset is not turning off your phone. Hard reset is clearing all data and starting over with factory settings.

    Soft Reset is a better place to start. Press and hold vol- and power at the same time until it resets.
    02-15-2014 01:46 AM
  8. SAM 77's Avatar
    Phone reset is restoring to factory

    Hard reset is (cold boot ie turning off)

    Cold reset is a waste of time imo
    02-15-2014 02:45 AM
  9. kb4000's Avatar
    Phone reset is restoring to factory

    Hard reset is (cold boot ie turning off)
    I'm not trying to sidetrack the thread, but it is important to use the correct terminology when helping other users. What would you define as a soft reset?

    The question in this link shows the difference between soft and hard resets. It's talking about Windows Mobile, but the terminology hasn't changed. http://answers.microsoft.com/en-us/w...8-cdfc2dfebbca
    02-15-2014 09:14 AM
  10. kb4000's Avatar
    I tried uninstalling and reinstalling but no change.
    Have you tried a soft reset? (Hold down Vol- and Power until it resets) You won't lose any data and it can be more effective than simply power cycling the phone.
    02-15-2014 09:31 AM
  11. Vol4til3's Avatar
    tried that still nothing
    02-15-2014 05:33 PM
  12. foxbat121's Avatar
    Phone reset is restoring to factory

    Hard reset is (cold boot ie turning off)

    Cold reset is a waste of time imo
    You are the only one use these term. Hard reset in conventional terms mean wipe everything clean and back to factory defaults. What you refer to as hard reset is simply refer to as shutdown/power down.
    kb4000 likes this.
    02-15-2014 08:21 PM
  13. kb4000's Avatar
    tried that still nothing
    I don't know why this comment was blank. I swear I had a message in here lol.

    It may be time to contact Nokia on this one.
    Last edited by kb4000; 02-16-2014 at 12:39 PM.
    02-16-2014 12:09 AM
  14. wiggum15's Avatar
    - delete temporarily files
    - delete all offline Map-Data
    - uninstall all here apps
    - delete temporarily files
    - wait till your phone is completly discharged (goes off automaticly)
    - start it again and istall the here apps again
    - try if they work.
    02-16-2014 03:35 AM
  15. titoyees's Avatar
    Try to erase maps in SD card and move those to the phone.
    Sometimes SD cards gets error inside or any other problem when read data.
    02-20-2014 02:24 PM
  16. vk1971's Avatar
    Confirmed, Here Maps doesn't work after Black update. Didn't yet try all the steps wiggum15 proposed though.
    I've got no offline maps installed.
    There are loads of apps and games beside Here Maps which refuse to launch after the update. Here's my original post with list
    02-20-2014 03:10 PM
  17. jeetu4444's Avatar
    Best solution is do a hard reset after anyone who has update to lumia black. my here maps r working fine. iam using lumia 1020
    02-20-2014 03:20 PM
  18. OzRob's Avatar
    Just updated my 720 and DID NOT do a hard reset. No issues with Maps or Drive, and no apps have refused to launch so far. So it's not a universal issue. Might be phone or app specific.
    02-20-2014 04:29 PM
  19. agd87's Avatar
    I've noticed since the update that Drive navigates fine but struggles with the voice instructions when I'm listening to music. It sounds like the voice file is corrupted but works fine if no music is being played.
    Last edited by agd87; 02-21-2014 at 06:37 PM.
    02-20-2014 06:19 PM
  20. vk1971's Avatar
    Hard Reset didn't help
    Defective phone maybe? But it worked like a charm with Amber
    02-21-2014 11:38 AM
  21. vk1971's Avatar
    Any luck? or news? or anything?
    02-22-2014 04:09 PM
  22. Vol4til3's Avatar
    I did a Hard reset Reinstalled but still it kicks me to home screen, :(
    02-28-2014 12:11 PM
  23. vk1971's Avatar
    @Vol4til3
    I have flashed my phone and Black is up and running well now.
    Here is the tutorial for flashing. Just make sure to follow its every step.
    03-08-2014 10:48 AM
  24. NCBC's Avatar
    Hi,
    After update to window 8.1, you tap on HERE Map. It will ask for install/update. You have to sign in your Microsoft account or create one. Then HERE Map will be updated, not only it but all the apps will also be updated automatically one by one for you (because apps must be up to date with new W 8.1). It will take about an hour or less depending on how many apps you have. Therefore, you should charge your phone while doing this. After all are done, open HERE Drive, tap on a "+" to complete it require and you will have gps again.
    Happy Holiday!
    12-11-2014 10:20 PM

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