1. aria_wira's Avatar
    Hi, when calls coming sometimes i have 'greyed' button so i can't answer calls nor hold it. However this only happens only if i protect the lockscreen with password. Is there any solution for this? It's really annoying because lockscreen password is important for me.

    P.S: I'm using lumia 620 amber update.
    02-16-2014 12:35 AM
  2. Laura Knotek's Avatar
    That's strange. I use a password on my 920, and I'm able to answer calls even when the screen is locked.
    02-16-2014 12:37 AM
  3. kb4000's Avatar
    I've never had that issue with my phones. I have Lumia 928 with Black and I had a Samsung Focus. On WP 7.0 - 7.8. Never seen that before.
    02-16-2014 01:13 AM
  4. AV2RY's Avatar
    I don't think it will work but I'd try, disabling psw, soft reset, enable psw and check it
    02-16-2014 01:30 AM
  5. aria_wira's Avatar
    I don't think it will work but I'd try, disabling psw, soft reset, enable psw and check it
    i'll try it. But, did you experienced the problem?
    I've never had that issue with my phones. I have Lumia 928 with Black and I had a Samsung Focus. On WP 7.0 - 7.8. Never seen that before.
    That's strange. I use a password on my 920, and I'm able to answer calls even when the screen is locked.
    thx for your fast response, I think I'll just wait for black update, maybe it fixed in black, cause it's really hard to take a screenshot and it rarely happens :D
    02-16-2014 04:46 AM
  6. kb4000's Avatar
    Good luck
    02-16-2014 01:38 PM
  7. teckris's Avatar
    hm.. May be u have company!!

    There are other 620 reacting same. but problem is not with security code. normally when my 620 behaves like this, i just lock phone with lock button.. clean up screen with a swipe on cloth [normally that i wear ;) ] and press lock button again to unlock. mostly it will be alive now and u can press answer!
    make sure u do it quickly :)
    02-16-2014 01:52 PM

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