1. YingTK's Avatar
    Hi,

    I've have this problem ever since I upgraded to WP8.1 on its first release date, the phone would not hear me, either with cortana, or by pressing the search button.

    I can't seem to have the phone recognize anything I say. It seems like the phone is just not "hearing" what I said instead of having trouble recognizing it. For example, I tried all the recommended sentences such as "call XXX", "weather", ect. When I am using cortana, it will keep waiting as if I haven't said anything, while with the search button, the phone will just exit voice recognition short after I'm done talking.

    Does anyone else have this problem? Is there any settings I should change?

    Thanks.
    05-07-2014 07:21 AM
  2. hopmedic's Avatar
    Is speech on in the settings? Is it set to the right language? If so, you may be looking at a hard reset to fix the problem, but the good thing is that WP8.1 makes doing that reset a lot easier. Make sure to do a backup (settings | backup | apps + settings | back up now) before you do so, just to make sure your backup is as up to date as it can be.
    YingTK likes this.
    05-07-2014 08:26 AM
  3. YingTK's Avatar
    Thanks for your detailed reply!
    I've always have the speech on, but I just realized I need to have the "read aloud" option on as well for it to recognize my voice. I turned that specific function off since I did not want my phone to bother me whenever I have text. However, setting read aloud to any type (eg. Bluetooth) works as well!

    Thanks so much for your help!
    05-07-2014 01:01 PM

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