I've seen that a few people have had issues with not being able to get connected or sync their phone, most have been able to work around the issue by removing/reinstalling the apps or by making sure the phone is off before connecting. Nothing seems to work for me however. I do have a pin set per my corporate policy, however regardless of the lock state of the phone, the app always reports that the phone is locked.
I just picked this phone up on Friday and immediately upgraded to the developer preview, didn't try to sync prior to the upgrade. The device is a Lumia Icon with the Developer Preview. (8.10.12382.878). I've tried two different PC's, a Surface Pro (gen 1) and a Dell XPS One, both running 8.1. Both machines detect the phone fine but that's where it ends.
Thanks in advance for any guidance!
I just picked this phone up on Friday and immediately upgraded to the developer preview, didn't try to sync prior to the upgrade. The device is a Lumia Icon with the Developer Preview. (8.10.12382.878). I've tried two different PC's, a Surface Pro (gen 1) and a Dell XPS One, both running 8.1. Both machines detect the phone fine but that's where it ends.
Thanks in advance for any guidance!