1. waqqas31's Avatar
    I was wondering why my emails weren't coming through immediately. The "as items arrive" option has disappeared altogether. Has this happened to anyone else?

    I tried deleting the account and re-adding it, the options are the same:

    15 minutes
    30 minutes
    .
    .
    manually
    06-12-2014 01:38 PM
  2. fwaits's Avatar
    What kind of email account? I have both an outlook.com account and a work Exchange account that both have the 'as items arrive' options just fine. Using Lumia 920 (AT&T) with Dev Preview 8.1.
    06-12-2014 01:44 PM
  3. BaritoneGuy's Avatar
    I was wondering why my emails weren't coming through immediately. The "as items arrive" option has disappeared altogether. Has this happened to anyone else?

    I tried deleting the account and re-adding it, the options are the same:

    15 minutes
    30 minutes
    .
    .
    manually
    If it is an actual Exchange account the system admin has the option to control this setting from the Exchange EAS server.
    06-12-2014 01:46 PM
  4. waqqas31's Avatar
    If it is an actual Exchange account the system admin has the option to control this setting from the Exchange EAS server.
    Yes, it is a "as real as they get" corporate Exchange account. The reason I question it not being a server-side restriction, I tried setting it up via the "advanced setup" option, and the same screen where I specify the server name is where the push email drop down is also located.
    06-12-2014 02:03 PM
  5. phlamethrowre's Avatar
    I still have the "as item arrives" option.
    06-12-2014 02:21 PM
  6. waqqas31's Avatar
    I just wanted to provide some feedback for anyone else who might encounter this problem.

    Earlier today, I did a hard reset and initiated a restore-from-backup. When prompted for email account passwords, I only entered one for the corporate exchange account and left the others. Once the initial sync was complete, I went in and found the "as item arrives" there again, and happily switched to it.

    However, after going back and filling in the passowrds for all other 8 or so email accounts I have, I discovered that one of my GMail accounts did not have the "as item arrives" while 3 of my other GMail accounts did! I deleted the offending GMail account then re-added it. Didn't do anything.

    THEN, I deleted the offending GMail (call it "account A") account AND one more GMail account (call it "account B"), where the "as item arrives" option was present.

    I soft-reset the phone, re-added the "account A" GMail account first and lo-and-behold, the "as item arrives" option was back. HOWEVER, "account B" which originally had the option, no longer did when I re-added it next.

    This leads me to believe that there is a limit to the number of email accounts that can be set to "as item arrives." I'm thinking it's the first 5 that try to adjust the frequency of email synchronizations.

    So that's my story. Hope it helps someone else :)
    Last edited by waqqas31; 06-23-2014 at 09:03 AM.
    safesax2002 likes this.
    06-22-2014 09:42 PM

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