1. Kenneth Beddeleem's Avatar
    When I go to the store and want to install Whatsapp they say I already have the app installed but it doesn't appear in the app list. I run the preview for developers on a Lumia 620. How can I solve this problem?
    07-16-2014 05:04 AM
  2. Scienceguy Labs's Avatar
    Try installing from the website. Don't know if that will work, but it's worth a try.
    07-16-2014 05:22 AM
  3. Kenneth Beddeleem's Avatar
    I already did that but It doesn't seem to work
    07-16-2014 05:31 AM
  4. Scienceguy Labs's Avatar
    Have you checked to see if the date and time on your phone are correct?
    07-16-2014 07:32 AM
  5. Kenneth Beddeleem's Avatar
    Yes, the date and time are correct. I have tried to reinstall te app on internet explorer but that doesn't work either
    07-16-2014 07:45 AM
  6. Scienceguy Labs's Avatar
    What about going into Storage Sense and deleting your temporary files? Maybe deleting your phone's browsing history and temporary files as well.
    07-16-2014 08:11 AM
  7. Kenneth Beddeleem's Avatar
    Doesn't work, I also tried searching for the app in storage sense to delete it but whatsapp doesn't appear in the list of storage sense
    07-16-2014 10:35 AM
  8. Scienceguy Labs's Avatar
    Man, I'm sorry I couldn't help.
    Unfortunately, the only thing I can suggest now is a hard reset. I would set it up as a new phone and redownload everything from your purchase history on the Windows Phone website. Wish I could have helped you more.
    07-16-2014 11:09 AM
  9. Kenneth Beddeleem's Avatar
    No problem, thanks for your time!
    Scienceguy Labs likes this.
    07-16-2014 11:30 AM

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