1. vishwas_prabhu's Avatar
    Using L620 running latest WP8.1 Update 1(PFD). CAN'T DELETE CAPTURED PHOTOS IN CAMERA APP. However, can be deleted from 'Photos' app. And IE always crashes while browsing YouTube. Is that a known bug?
    10-24-2014 01:17 PM
  2. ven07's Avatar
    Backup the phone and do a hard reset then restore afterwards
    10-24-2014 02:22 PM
  3. zeuxiss's Avatar
    I'm new to WP. Can you tell me how to restore my phone after I hard reset my phone? Thanks
    ven07 likes this.
    10-24-2014 02:35 PM
  4. ven07's Avatar
    I'm new to WP. Can you tell me how to restore my phone after I hard reset my phone? Thanks
    Hey, please read the second link first :)

    Restore a backup to my Windows Phone | Windows Phone How-to (United States)

    http://forums.windowscentral.com/win...reset-tip.html
    10-24-2014 04:22 PM
  5. zeuxiss's Avatar
    Oh!!okay..thanks..
    10-24-2014 08:10 PM
  6. vishwas_prabhu's Avatar
    Backup the phone and do a hard reset then restore afterwards
    Tried it many times. Does not work.
    ven07 likes this.
    10-25-2014 03:06 AM
  7. anon(9057135)'s Avatar
    I'm new to WP. Can you tell me how to restore my phone after I hard reset my phone? Thanks

    They should be in your OneDrive.
    10-25-2014 11:30 AM
  8. ven07's Avatar
    Weird.. Did you check if there was an actual backup made?
    10-25-2014 07:43 PM
  9. zeuxiss's Avatar
    If I install apps in SD card. First, I eject my SD card. Then, I hard reset my phone. After all done, I insert my SD card. Do all the apps still work??
    11-14-2014 09:23 AM
  10. AmGaD-SaLaH's Avatar
    If I install apps in SD card. First, I eject my SD card. Then, I hard reset my phone. After all done, I insert my SD card. Do all the apps still work??
    Sadly it won't work .. It will ask you to delete them so you can use it to store apps again
    11-14-2014 09:36 AM
  11. zeuxiss's Avatar
    @AmGaD-SaLaH..so the only option is to backup the phone through setting->backup,right??
    11-14-2014 10:34 AM
  12. AmGaD-SaLaH's Avatar
    @AmGaD-SaLaH..so the only option is to backup the phone through setting->backup,right??
    Yes .. It will do the backup and when you restore it will download the applications again...
    11-14-2014 01:07 PM
  13. AmGaD-SaLaH's Avatar
    But first ... Have you tried doing soft reset?
    gpobernardo likes this.
    11-14-2014 01:08 PM
  14. gpobernardo's Avatar
    But first ... Have you tried doing soft reset?
    Agreed. The ideal order of debugging Microsoft device (here, it is the Windows Phone 8) related problems is (in order from the least to greatest hassle and effort):

    1. First, try to simply restart your phone. Just press the power button until you are prompted to slide down the screen to turn your phone off.

    2. Second, if restarting doesn't work, do a soft reset by pressing the volume down button and the power button together until your phone turns off and vibrates.

    3. Third, if soft reset doesn't work, then a hard reset can be tried. This will erase all your data. Go to Settings > about > reset your phone. Be sure to back "everything" up under Settings > backup FIRST.

    4. If all of the above didn't work and you're using a Lumia, you may have some luck with the Nokia Software Recovery tool... but this is mainly intended for devices that won't turn on completely. If you're not using a Lumia, then bring your phone to a service center.

    5. Have your phone replaced.


    P.S.
    To answer the question in the first post, I encountered the same problem with my L1020, but a simple restart fixed the problem.
    11-14-2014 01:22 PM
  15. zeuxiss's Avatar
    @AmGaD-SaLaH,I already try soft reset.
    @gpobernardo,thanks for the tips. I think I won't have major problem. For now,I only use tip #1 and #2.
    gpobernardo likes this.
    11-14-2014 08:58 PM

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