Originally Posted by
joe_easton It was fully charged this morning when I tried the reset. Not sure why it won't take. I even took it to a MS store and the tech was unable to do anything with it. I think I may steal my sister's upgrade and get the Icon.
try this
Make sure that the device is POWERED OFF. If need be, press and hold the power button, and then drag the window to the bottom of the display to power off. Once the “goodbye” message appears, allow up to 15 seconds for the device to completely power off.
Press the POWER button to turn the device back on.
Press and hold the VOLUME DOWN key.
When an EXCLAMATION MARK (!) appears on the display, press the following keys in the following order:
(1) VOLUME UP
(2) VOLUME DOWN
(3) POWER
(4) VOLUME DOWN