1. maxmin's Avatar
    I now have a bricked 830 when I applied the Device recovery tool. I was attempting to reinstall 8.1 after using the Device Recovery Tool. I downloaded the latest image for my 830 (which took almost 2 hours for about a 1.4 GB image???)

    The DRT flashed phone and reinstalled OS. During startup menus (I have done this many times so I know what to expect) When I got to the Reset Protection recovery key the screen is showing 5 textbox entries with no description of the entries. Previously when I have re-flashed I was asked for MS account email, password. and later asked for other registered Email to receive reset code. I got none of that. I have flashed this twice with the same result.

    Anybody have any idea where I can get help on this or where I can report the issue with the 830 recovery image?
    02-11-2016 12:20 PM
  2. maxmin's Avatar
    OK. I figured it out. I had to go to the WindowsPhone.com to get the 25 character reset key (the 5 textboxes). Also the phone needs to be on a wifi connection.

    Previously is seems I just entered my MS email and password and my alternate email address and was sent a 6 or 7 digit code. Apparently I had the phone set up for an advance reset protection.
    HeyCori likes this.
    02-11-2016 01:43 PM
  3. mark233's Avatar
    *whew* ... glad you got that figured out
    02-11-2016 04:13 PM

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