Treo Pro Email Setup Problem

I am trying to setup my parents Palm Treo Pro for TPG POP3 email.

When trying to send/receive email it always says "Error Synchronising" even though there is a valid internet connection.

The phone won't allow me to change the email account type. The selection box is greyed out and is stuck on IMAP. I don't know if this is got anything to do with the phone having Telstra My place on it.

I have the same type of phone (without Telsta stuff on it) and it works fine connecting to a TPG account (via POP3).

Does anyone know how to:
1) Get rid of the Telstra My Place software on a WM6 phone
2) Enable the account type selection in email settings so I can select POP3
or
3) Specify the IMAP port number in email setting (port 143 on mail.tpg.com.au )


Note: Telstra My Place could not be removed using the Remove Programs option but I found 2 .DLLs and a .HTM in the Program File Directory that when deleted appeared to remove the Telstra My Place stuff, but the links still appeared on the Today screen.

Cheers

you may be able to go setings>menus and uncheck the the telstra stuff if its listed there as show on the Today screen