Treo Pro Email Setup Problem

mainrob

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Sep 10, 2009
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I am trying to setup my parents Palm Treo Pro for TPG POP3 email.

When trying to send/receive email it always says "Error Synchronising" even though there is a valid internet connection.

The phone won't allow me to change the email account type. The selection box is greyed out and is stuck on IMAP. I don't know if this is got anything to do with the phone having Telstra My place on it.

I have the same type of phone (without Telsta stuff on it) and it works fine connecting to a TPG account (via POP3).

Does anyone know how to:
1) Get rid of the Telstra My Place software on a WM6 phone
2) Enable the account type selection in email settings so I can select POP3
or
3) Specify the IMAP port number in email setting (port 143 on mail.tpg.com.au )


Note: Telstra My Place could not be removed using the Remove Programs option but I found 2 .DLLs and a .HTM in the Program File Directory that when deleted appeared to remove the Telstra My Place stuff, but the links still appeared on the Today screen.

Cheers
 

jfa1

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Dec 15, 2007
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you may be able to go setings>menus and uncheck the the telstra stuff if its listed there as show on the Today screen
 

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