The phone is a year old and I am running original 8.1 and haven't upgraded to 10. Over the last week, the phone has developed a fault where tones/notifications are disabling. I am missing incoming calls because of it and that is the most important outcome of the fault. Allied to this other tones are missing for example keyboard tapping sounds.
The only way to cure fault is by powering off. It's obvious when powered up that the fault is cleared as the keyboard is audible again. I've had one instance recently where the phone locked up completely and could only be resolved by removing the battery and replacing / re-booting.
I'd rather not have to return the phone to O2 as it is my only phone and would appreciate your help for me to resolve issue myself, please.
The only way to cure fault is by powering off. It's obvious when powered up that the fault is cleared as the keyboard is audible again. I've had one instance recently where the phone locked up completely and could only be resolved by removing the battery and replacing / re-booting.
I'd rather not have to return the phone to O2 as it is my only phone and would appreciate your help for me to resolve issue myself, please.
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