Your Phone: Ringtone and Call quality terrible on Surface Pro X?

[bradavon]

Windows 10 version: 1909 (Build: 18363.815)
Your Phone App version: 1.20041.85.0
Your Phone Companion Link to Windows app version: 1.20041.82.0
Link to Windows Service version: 1.0.5.2.30

Samsung Galaxy S10: Android 10 / OneUI 2.1

It worked fine using my Surface Pro 4 but on my new Surface Pro X the Ringtone and Call Quality through the Your Phone app are terrible: Constant crackling, tapping whatever you want to call it. Kind of like coins being dropped.

All other aspects of Your Phone work wonderfully.

I've tried:

Phone:

1. Bluetooth: Unpairing the Surface Pro X
2. Your Phone Companion App: Clearing Application Data/Cache

Surface Pro X:

• Settings -> Bluetooth: Unpairing the phone
• Settings -> Phone: Unlinking the phone
• Settings -> Apps: Your Phone App: Repair and Reset

I then set it all up again which went through all fine.

I've also tried:

• Device Manager -> All Bluetooth Drivers -> Update Driver
• Paired a Bluetooth speaker to my Surface Pro X. This works fine.

I suspect the issue is related to the Your Phone App and Bluetooth but don't know where to check next?

Because the crackling noise seems to be bluetooth related.

Thanks

 

[bulls96]

I don't have the calling feature yet in my app.

 

[bradavon]

I don't have the calling feature yet in my app.

Hi.

Are you on the version numbers I state above? What phone?

It's there for me. It did suddenly disappear the other day though, but after I "reset" the Your Phone App in Windows 10 Settings, cleared the Phone Companion Android app Application Data/Cache, unlinked my phone etc... and set it all up again it reappeared.

Do you want to try this?

Maybe it's still being tested.

 

[bradavon]

Anyone?

Thanks

 

[bradavon]

Anyone?

Thanks

 

[joebreeves]

I have the exact same issue. The calls are indiscernible. Like people are talking through a spring or something. It's really disappointing.

I am on Windows 10 Fast Ring, Your Phone 1.20041.88.0, and a Google Pixel 4XL.

 

[toddpart]

No sound quality issues but all my audio goes through the phone even when I use the Your Phone app to answer or dial.

 

[bradavon]

I have the exact same issue. The calls are indiscernible. Like people are talking through a spring or something. It's really disappointing.

That's it.

I've been hoping 1.20041.88.0 fixes it .

 

[joebreeves]

With the latest firmware updates and Your Phone update it seems the call quality is better... except now I can't talk to anyone. They can hear me but I cannot hear them.

One step forward, one step back.

 

[joebreeves]

And now with Your Phone 1.20051.92.0" it appears that everything works.

I *really* wish the Windows 10 Store showed update notes. :/