Hi everyone
My name is Nicole and i ve a big probem with nokia costumer care in Portugal.
This happened to my lumia 920_:
I contact nokia costumer care, and explain that 6 months ago i broke my touchscreen and i had it replaced in a proper phone support store. they aknwoledge the situation,then told me to go to a nokia store, so that they can analyse what happened with the batery.. 1 month later, i went to the store and my phone was there and the only thing they said was that, since the touchscreen was not the original one, i had lost waranty. Nothing about the battery melting, Just that and that the touscreen was broken again....obviously it's broken, when i smell the burning plastic i saw my phone, i picked it up, burn myself and let it fall on te ground. But nokia says i lost warranty because of that. They didn't investigate the problem with the melt battery, while opening it,they saw the touchscreen different and they closed the phone.
I assume that i have the right to knw what happened.
My house is a lumia house, i have now a lumia 925, as my husband does, but i swear that i m gonna change if Nokia don't care about my case.
What can i do?
Please help, forgive my grammatical errors
My name is Nicole and i ve a big probem with nokia costumer care in Portugal.
This happened to my lumia 920_:
I contact nokia costumer care, and explain that 6 months ago i broke my touchscreen and i had it replaced in a proper phone support store. they aknwoledge the situation,then told me to go to a nokia store, so that they can analyse what happened with the batery.. 1 month later, i went to the store and my phone was there and the only thing they said was that, since the touchscreen was not the original one, i had lost waranty. Nothing about the battery melting, Just that and that the touscreen was broken again....obviously it's broken, when i smell the burning plastic i saw my phone, i picked it up, burn myself and let it fall on te ground. But nokia says i lost warranty because of that. They didn't investigate the problem with the melt battery, while opening it,they saw the touchscreen different and they closed the phone.
I assume that i have the right to knw what happened.
My house is a lumia house, i have now a lumia 925, as my husband does, but i swear that i m gonna change if Nokia don't care about my case.
What can i do?
Please help, forgive my grammatical errors
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