920 Unexpectedly Died

[pseudoware]

Woke it up, and the lock screen didn't have the usual text, just the background image, and it would not respond to swiping up. After a minute, it went black, and I haven't been able to power it up since, and there's no response when plugging it in. Totally dead. :angry:

The battery was about 40% when this happened. No exposure to water or extreme temps, didn't drop it, nothing. Months of flawless operation, then this. Anyone experience this or have any suggestions?

Also, I bought it brand new off contract from ebay. It should still be under warranty. Can I just take it to an AT&T store, I do I need to deal directly w/mfg?

Thanks for any help.

 

[pankaj981]

Long press volume down + power till the phone vibrates

 

[pseudoware]

Worked, thanks. Any idea what happened? I've never experienced that before, this is my 2nd Windows Phone.

 

[pankaj981]

It basically froze, it has happened to me before

 

[pseudoware]

OK, cool

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